IPED - The Supply and Support of a Correspondence Management System

Scottish Government
Scotland
20 March 2026 to 20 March 2030

Implementation and support of a correspondence management platform to process ministerial correspondence, general correspondence, Freedom of Information requests, and parliamentary questions. The solution must integrate with updated operating models and business processes to manage high volumes of incoming communications across multiple channels.

Open the official notice

Awarded value: £2.5m; As published
Published: 22 November 2024; Find a Tender
Awarded: 20 March 2026; Fivium
Contract length: 48 months; Ends 20 March 2030

What the buyer is asking for

Provision of secure software-as-a-service correspondence management systems to support business process improvements and digital transformation for public sector organisations.

Lifecycle

Publishedon Find a Tender
22 November 2024
Contract awardedto Fivium
20 March 2026
Contract starts
20 March 2026
Contract ends
20 March 2030

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The buyer

Type: Other public body
Complaints management software contracts, 24 months: 1
Open complaints management software tenders: 0
Typical complaints management software contract: £2.5m

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How it compares

25× the typical complaints management software contract (£100k).

Cite this contract

Link: https://bidskim.com/tender/890668/iped-the-supply-and-support-of-a-correspondence-management-system
Buyer reference: 664929
Source: Find a Tender
Last checked: 12 October 2026

Scottish Government. IPED - The Supply and Support of a Correspondence Management System. Contract award, 22 November 2024. BidSkim, https://bidskim.com/tender/890668/iped-the-supply-and-support-of-a-correspondence-management-system (accessed 12 October 2026).