GMCA 1793 iCasework

Greater Manchester Combined Authority
North West

Civica iCasework customer contact solution for managing correspondence, with potential use across community initiatives, skills development activities and educational programmes. It supports operational teams handling customer enquiries and related communications.

Open the official notice

Awarded value: £417k; As published
Published: 1 October 2026; Find a Tender
Awarded: 14 August 2026; Civica
Contract length: Not stated

What the buyer is asking for

Provision of customer contact and casework software for managing correspondence and supporting community, skills development and education programmes.

Lifecycle

Publishedon Find a Tender
1 October 2026
Contract awardedto Civica
14 August 2026
Contract starts
Contract endsEnd date not published

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See the complaints management software market: prices, buyers and who wins →

The buyer

Type: Council
Complaints management software contracts, 24 months: 1
Open complaints management software tenders: 0
Typical complaints management software contract: £417k

See everything Greater Manchester Combined Authority buys →

How it compares

4.2× the typical complaints management software contract (£100k).

Cite this contract

Link: https://bidskim.com/tender/3872961/gmca-1793-icasework
Buyer reference: GMCA 1793
Source: Find a Tender
Last checked: 12 October 2026

Greater Manchester Combined Authority. GMCA 1793 iCasework. Contract award, 1 October 2026. BidSkim, https://bidskim.com/tender/3872961/gmca-1793-icasework (accessed 12 October 2026).