DBT Correspondence Case Management Service

Department for Business and Trade
London
Selective procedure
28 March 2025 to 27 March 2028

Implementation and ongoing support of a correspondence case management system designed to track and process high volumes of ministerial correspondence, parliamentary questions, and FOI requests. The service requires robust workflow automation, audit trails, and reporting capabilities to ensure compliance with statutory response deadlines and internal governance standards for government departments.

Open the official notice

Awarded value: £322k; As published
Published: 10 April 2025; Contracts Finder
Awarded: 27 March 2025
Contract length: 36 months; Ends 27 March 2028

What the buyer is asking for

Provision of specialist case management software and associated support services for handling ministerial correspondence, parliamentary questions, and freedom of information requests.

Category: Industry specific software package

Lifecycle

Publishedon Contracts Finder
10 April 2025
Contract awarded
27 March 2025
Contract starts
28 March 2025
Contract ends
27 March 2028

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The buyer

Type: Other public body
Complaints management software contracts, 24 months: 1
Open complaints management software tenders: 0
Typical complaints management software contract: £322k

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How it compares

3.2× the typical complaints management software contract (£100k).

Cite this contract

Link: https://bidskim.com/tender/42443/dbt-correspondence-case-management-service
Buyer reference: tender_489354/1469539
Open contracting ID: ocds-b5fd17-220bd986-e680-4550-8e72-945f857d75e9
Source: Contracts Finder
Last checked: 12 October 2026

Department for Business and Trade. DBT Correspondence Case Management Service. Contract award, 10 April 2025. BidSkim, https://bidskim.com/tender/42443/dbt-correspondence-case-management-service (accessed 12 October 2026).