Justice Complaints Investigation Office (JCIO) - Case Management System

Ministry of Justice
Selective procedure
1 February 2026 to 31 January 2030

Implementation of a bespoke case management system designed to handle complex investigation workflows and complaint tracking for the Justice Complaints Investigation Office. The project involves software configuration, data migration, and ongoing system support to ensure secure and efficient management of sensitive case records.

Open the official notice

Awarded value: £293k; As published
Published: 3 March 2026; Contracts Finder
Awarded: 9 February 2026; Equiniti
Contract length: 48 months; Ends 31 January 2030

What the buyer is asking for

Provision and implementation of a specialised case management software solution to support regulatory complaint investigation and workflow tracking processes.

Category: Software-related services

Lifecycle

Publishedon Contracts Finder
3 March 2026
Contract awardedto Equiniti
9 February 2026
Contract starts
1 February 2026
Contract ends
31 January 2030

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See the complaints management software market: prices, buyers and who wins →

The buyer

Type: Other public body
Complaints management software contracts, 24 months: 1
Open complaints management software tenders: 0
Typical complaints management software contract: £293k

See everything Ministry of Justice buys →

How it compares

2.9× the typical complaints management software contract (£100k).

Cite this contract

Link: https://bidskim.com/tender/288443/justice-complaints-investigation-office-jcio-case-management-system
Buyer reference: tender_503310/1556806
Open contracting ID: ocds-b5fd17-e7bf5196-d44c-4652-bf98-2dfeeab0cd86
Source: Contracts Finder
Last checked: 12 October 2026

Ministry of Justice. Justice Complaints Investigation Office (JCIO) - Case Management System. Contract award, 3 March 2026. BidSkim, https://bidskim.com/tender/288443/justice-complaints-investigation-office-jcio-case-management-system (accessed 12 October 2026).