Contract awardedChatbots

Live Person Basic Renewal 26.27

South Tyneside Council
North East
Direct award
1 February 2026 to 1 February 2027

Renewal of LivePerson Basic platform access for 20 named users. The notice specifies the Basic platform level but provides no further detail on functionality, integrations, usage volumes, support arrangements or technical requirements.

Awarded value: £14k; As published
Published: 28 November 2025
Awarded: 28 November 2025
Contract length: 12 months; Ends 1 February 2027

What the contract covers

Provision and renewal of customer messaging software licences for contact centre teams and other customer-facing operations.

20 Named Users/ Platform Level: Basic

Terms and requirements

Procedure: Direct award
Initial term: 12 months
Contract dates: 1 February 2026 to 1 February 2027
Certifications asked for: None stated
Suitable for SMEs: Not stated

Services in this contract

Chatbots and conversational AI assistantsMain service£87k typicalLivePerson basic platform renewal, 20 named users

Lifecycle

Published
28 November 2025
Contract awarded
28 November 2025
Contract starts
1 February 2026
Contract ends
1 February 2027

The buyer

South Tyneside Council

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
Typical contract: Locked
Chatbots contracts, 24 months: Locked

Buys most

See everything South Tyneside Council buys

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Cite this contract

Link: https://bidskim.com/tender/3881715/live-person-basic-renewal-26-27
Buyer reference: OPEN28112025153047
Last checked: 5 November 2026

South Tyneside Council. Live Person Basic Renewal 26.27. Contract award, 28 November 2025. BidSkim, https://bidskim.com/tender/3881715/live-person-basic-renewal-26-27 (accessed 5 November 2026).