Contract awardedChatbots

Contract for Housing Chatbot Extension

Gateshead Council
North East
Direct award
1 February 2026 to 1 February 2027

Extension of an existing proprietary chatbot software contract for housing services. The scope covers the continued licensing and maintenance of the specific Fuzzlab platform currently integrated into the council's digital infrastructure, ensuring uninterrupted service delivery for housing-related enquiries.

Open the official notice

Awarded value: £39k; As published
Published: 3 February 2026
Awarded: 29 December 2025; Fuzzlab Limited
Contract length: 12 months; Ends 1 February 2027

What the contract covers

Provision of specialised software licensing and technical support for an existing housing-focused automated chatbot service for local government operations.

Provide the particular Chatbot for Housing currently used by Gateshead Council

Terms and requirements

Procedure: Direct award
Initial term: 12 months
Contract dates: 1 February 2026 to 1 February 2027
Certifications asked for: None stated
Lots: 1
Suitable for SMEs: Not stated
CPV codes: 48510000

Services in this contract

Chatbots and conversational AI assistantsMain service£87k typicalExtension of existing Fuzzlab chatbot for housing

Lifecycle

Published
3 February 2026
Contract awardedto Fuzzlab Limited
29 December 2025
Contract starts
1 February 2026
Contract ends
1 February 2027

The buyer

Gateshead Council

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
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The supplier

Fuzzlab Limited

Contracts won, 24 months: Locked
Value won, 24 months: Locked
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Companies House number: Locked

Main buyers

Contact details

Email: Locked

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Cite this contract

Link: https://bidskim.com/tender/346952/contract-for-housing-chatbot-extension
Buyer reference: ocds-h6vhtk-06156b
Open contracting ID: ocds-h6vhtk-06156b
Last checked: 5 November 2026

Gateshead Council. Contract for Housing Chatbot Extension. Contract award, 3 February 2026. BidSkim, https://bidskim.com/tender/346952/contract-for-housing-chatbot-extension (accessed 5 November 2026).