Contract awardedFramework call-offChatbots

Talkative Enterprise Platform Licence via RM6116

Durham County Council
North East
Selective procedure
22 May 2026 to 21 May 2027

Annual enterprise licence renewal for the Talkative platform, including the AI licence, to enable customer service and frontline digital interactivity for council customers. Direct call-off from RM6116 with the incumbent provider, chosen because of the short contract term.

Open the official notice

Awarded value: £32k; As published
Published: 3 November 2026
Awarded: 13 May 2026
Contract length: 12 months; Ends 21 May 2027

What the contract covers

Call-off

Annual renewal of enterprise Talkative platform licences, including AI functionality, supporting customer service and frontline digital interaction for a local council.

Annual Talkative enterprise licence (including AI licence) to allow Customer Service and frontline digital interactivity

Terms and requirements

Contract type: Call-off
Procedure: Selective procedure
Initial term: 12 months
Contract dates: 22 May 2026 to 21 May 2027
Certifications asked for: None stated
Suitable for SMEs: Yes
Suitable for charities and social enterprises: Yes
Category: Services
CPV codes: 32412100, 32500000

Services in this contract

Chatbots and conversational AI assistantsMain service£87k typicalTalkative enterprise licence with AI for customer service chat

Lifecycle

Published
3 November 2026
Contract awarded
13 May 2026
Contract starts
22 May 2026
Contract ends
21 May 2027

The buyer

Durham County Council

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
Typical contract: Locked
Chatbots contracts, 24 months: Locked

Buys most

Contact details

Name: Locked
Email: Locked
Phone: Locked
Address: Locked

See everything Durham County Council buys

Similar chatbots contracts and prices

5 chatbots contracts were awarded in the North East in the last 24 months. See who won them and what they went for, next to this one.

See who won them →

Cite this contract

Link: https://bidskim.com/tender/3902568/talkative-enterprise-platform-licence-via-rm6116
Buyer reference: 003504 / OPEN2026976
Open contracting ID: ocds-b5fd17-9d6d3433-8c82-4651-bbfc-a731fff6f3a9
Last checked: 4 November 2026

Durham County Council. Talkative Enterprise Platform Licence via RM6116. Contract award, 3 November 2026. BidSkim, https://bidskim.com/tender/3902568/talkative-enterprise-platform-licence-via-rm6116 (accessed 4 November 2026).