Contract awardedChatbots

AI Whatsapp Tool for Unpaid Carers

Gloucestershire County Council
South West
21 May 2026 to 20 May 2028

Provision of an AI chat assistant platform capable of navigating and communicating social care information and processes. The solution must support multi-channel delivery including web, SMS, WhatsApp, and mobile applications to assist unpaid carers in accessing guidance and support services.

Open the official notice

Awarded value: £134k; As published
Published: 21 May 2026
Awarded: 21 May 2026; CC2I Limited
Contract length: 24 months; Ends 20 May 2028

What the contract covers

Services contract

Development and deployment of an AI-powered conversational chat assistant for delivering social care information, advice, and guidance via digital channels.

An artificial-intelligence chat assistant enabling people to navigate, access and have a conversation with social care information, advice, guidance and processes
Delivery of conversations through a range of communication channels, including web, SMS, WhatsApp and app

Terms and requirements

Contract type: Services contract
Initial term: 24 months
Extensions: 12 months
Longest it can run: 36 months
Contract dates: 21 May 2026 to 20 May 2028
Certifications asked for: None stated
Suitable for SMEs: Yes
Suitable for charities and social enterprises: Yes
Category: Services
CPV codes: 48000000

Services in this contract

Chatbots and conversational AI assistantsMain service£87k typicalAI chat assistant on web, SMS, WhatsApp and app for social care information

Lifecycle

Published
21 May 2026
Contract awardedto CC2I Limited
21 May 2026
Contract starts
21 May 2026
Contract ends
20 May 2028

The buyer

Gloucestershire County Council

Type: Locked
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Recorded value: Locked
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Contact details

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The supplier

CC2I Limited

Contracts won, 24 months: Locked
Value won, 24 months: Locked
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Cite this contract

Link: https://bidskim.com/tender/3620622/ai-whatsapp-tool-for-unpaid-carers
Buyer reference: GLOSCC001-DN809801-31975576
Open contracting ID: ocds-b5fd17-c527ee9a-40b8-441c-9598-2c3d37796090
Last checked: 4 November 2026

Gloucestershire County Council. AI Whatsapp Tool for Unpaid Carers. Contract award, 21 May 2026. BidSkim, https://bidskim.com/tender/3620622/ai-whatsapp-tool-for-unpaid-carers (accessed 4 November 2026).