Contract awardedChatbots

Adult Social Care (ASC) Integrated Front Door – AI Digital Assistant implementation (Aida)

Rutland County Council
East Midlands
3 July 2026 to 3 July 2027

Implementation and configuration of a WhatsApp-based conversational assistant for residents, carers and professionals seeking adult social care information, advice and signposting. Responses must use an authority-approved knowledge base, with safeguarding controls and escalation to the Authority where required. The assistant operates alongside existing provision and includes ongoing support.

Awarded value: Not published
Published: 12 August 2026
Awarded: 12 August 2026; Red Bullet Web Development Limited
Contract length: 12 months; Ends 3 July 2027

What the contract covers

Implementation and support of WhatsApp-based AI digital assistants for adult social care information, advice, signposting and safeguarded resident enquiries.

Provision of an AI Digital Assistant (Aida) to support Rutland County Council’s Adult Social Care Integrated Front Door
Provide a WhatsApp-based conversational channel for residents, carers and professionals to access information, advice and signposting
Implementation, configuration, and ongoing support

Terms and requirements

Initial term: 12 months
Contract dates: 3 July 2026 to 3 July 2027
Certifications asked for: None stated
Suitable for SMEs: Not stated
CPV codes: 72000000

Services in this contract

Chatbots and conversational AI assistantsMain service£87k typicalWhatsApp AI digital assistant for adult social care front door

Lifecycle

Published
12 August 2026
Contract awardedto Red Bullet Web Development Limited
12 August 2026
Contract starts
3 July 2026
Contract ends
3 July 2027

The buyer

Rutland County Council

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The supplier

Red Bullet Web Development Limited

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Cite this contract

Link: https://bidskim.com/tender/3876633/adult-social-care-asc-integrated-front-door-ai-digital-assistant-implementation
Buyer reference: DN825833
Last checked: 5 November 2026

Rutland County Council. Adult Social Care (ASC) Integrated Front Door – AI Digital Assistant implementation (Aida). Contract award, 12 August 2026. BidSkim, https://bidskim.com/tender/3876633/adult-social-care-asc-integrated-front-door-ai-digital-assistant-implementation (accessed 5 November 2026).