Contract awardedFramework call-offChatbots

Customer Services AI software

Ipswich Borough Council
East of England
Selective procedure
1 October 2025 to 30 September 2028

Implementation and licensing of a SMART customer services assistant platform tailored for council operations. The solution focuses on automating customer interactions and information systems to improve service delivery efficiency.

Open the official notice

Awarded value: £541k; As published
Published: 3 July 2026
Awarded: 1 September 2025; ICS.AI Ltd
Contract length: 36 months; Ends 30 September 2028

What the contract covers

Services contract

Provision of AI-powered customer service software solutions designed to automate and enhance digital citizen engagement for local government authorities.

Provide SMART customer services assistant software for councils

Terms and requirements

Contract type: Services contract
Procedure: Selective procedure
Initial term: 36 months
Contract dates: 1 October 2025 to 30 September 2028
Certifications asked for: None stated
Suitable for SMEs: Yes
Category: Services
CPV codes: 48000000

Services in this contract

Chatbots and conversational AI assistantsMain service£87k typicalAI customer services assistant software for councils

Lifecycle

Published
3 July 2026
Contract awardedto ICS.AI Ltd
1 September 2025
Contract starts
1 October 2025
Contract ends
30 September 2028

The buyer

Ipswich Borough Council

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
Typical contract: Locked
Chatbots contracts, 24 months: Locked

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Contact details

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Phone: Locked
Address: Locked

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The supplier

ICS.AI Ltd

Contracts won, 24 months: Locked
Value won, 24 months: Locked
Buyers, 24 months: Locked
Size: Locked
Companies House number: Locked

Main buyers

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Cite this contract

Link: https://bidskim.com/tender/3634982/customer-services-ai-software
Buyer reference: RM1557_B
Open contracting ID: ocds-b5fd17-d86b4522-c59b-4316-80d5-7ec0b2452a77
Last checked: 5 November 2026

Ipswich Borough Council. Customer Services AI software. Contract award, 3 July 2026. BidSkim, https://bidskim.com/tender/3634982/customer-services-ai-software (accessed 5 November 2026).