Contract awardedFramework call-offChatbots

FLEX AI Student Services Assistant (Chatbot) via GCloud 14

Nottingham Trent University
East Midlands
Selective procedure
1 July 2025 to 30 June 2027

Implementation and licensing of an AI-driven student services chatbot. The contract involves the deployment of automated conversational software to handle student enquiries, integrated within existing university digital infrastructure to improve service accessibility and operational efficiency.

Open the official notice

Awarded value: £268k; As published
Published: 12 June 2025
Awarded: 11 June 2025; ICS.AI Ltd
Contract length: 24 months; Ends 30 June 2027

What the contract covers

Goods

Provision of AI-powered chatbot software and digital assistant services to support student services and automated enquiry management systems.

Terms and requirements

Contract type: Goods
Procedure: Selective procedure
Initial term: 24 months
Contract dates: 1 July 2025 to 30 June 2027
Certifications asked for: None stated
Suitable for SMEs: Not stated
Category: Goods
CPV codes: 48000000

Services in this contract

Chatbots and conversational AI assistantsMain service£87k typicalAI student services assistant chatbot via G-Cloud

Lifecycle

Published
12 June 2025
Contract awardedto ICS.AI Ltd
11 June 2025
Contract starts
1 July 2025
Contract ends
30 June 2027

The buyer

Nottingham Trent University

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
Typical contract: Locked
Chatbots contracts, 24 months: Locked

Buys most

Contact details

Name: Locked
Email: Locked
Phone: Locked
Address: Locked

See everything Nottingham Trent University buys

The supplier

ICS.AI Ltd

Contracts won, 24 months: Locked
Value won, 24 months: Locked
Buyers, 24 months: Locked
Size: Locked
Companies House number: Locked

Main buyers

See everything ICS.AI Ltd has won

Similar chatbots contracts and prices

46 chatbots contracts were awarded in the last 24 months. See who won them and what they went for, next to this one.

See who won them →

Cite this contract

Link: https://bidskim.com/tender/75188/flex-ai-student-services-assistant-chatbot-via-gcloud-14
Buyer reference: 2892
Open contracting ID: ocds-b5fd17-3c62a97a-2e72-4950-90d1-ca95c4571f7c
Last checked: 5 November 2026

Nottingham Trent University. FLEX AI Student Services Assistant (Chatbot) via GCloud 14. Contract award, 12 June 2025. BidSkim, https://bidskim.com/tender/75188/flex-ai-student-services-assistant-chatbot-via-gcloud-14 (accessed 5 November 2026).