Contract awardedChatbots

GOV Voice

Department for Science, Innovation and Technology (DSIT)
London
Selective procedure
18 September 2026 to 17 September 2027

This pre-market engagement seeks information on existing generative AI voice technology deployments in public and private sectors. Suppliers are invited to demonstrate functionality, scalability, interoperability, financial models, and AI evaluation frameworks for production-ready systems. The exercise aims to inform future procurement strategies for citizen-facing AI voice solutions.

Open the official notice

Awarded value: £9m; As published
Published: 16 February 2026
Awarded: 7 September 2026; ElevenLabs
Contract length: 12 months; Ends 17 September 2027

What the contract covers

Services contract

Provision of generative AI voice technology solutions to enhance citizen experience and operational efficiency within government call centre environments.

Cross-government, AI-enabled voice capability to modernise how citizens interact with public sector contact services

Terms and requirements

Contract type: Services contract
Procedure: Selective procedure
Contract dates: 18 September 2026 to 17 September 2027
Certifications asked for: None stated
Lots: 1
Suitable for SMEs: Yes
Suitable for charities and social enterprises: Yes
Category: Services
CPV codes: 48510000, 72222300, 48512000, 48517000

Services in this contract

Chatbots and conversational AI assistantsMain service£87k typicalCross-government generative AI voice platform for citizen contact services

Lifecycle

Published
16 February 2026
Contract awardedto ElevenLabs
7 September 2026
Contract starts
18 September 2026
Contract ends
17 September 2027

The buyer

Department for Science, Innovation and Technology (DSIT)

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
Typical contract: Locked
Chatbots contracts, 24 months: Locked

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Contact details

Email: Locked
Address: Locked

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The supplier

ElevenLabs

Contracts won, 24 months: Locked
Value won, 24 months: Locked
Buyers, 24 months: Locked
Size: Locked

Main buyers

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Cite this contract

Link: https://bidskim.com/tender/349537/gov-voice
Buyer reference: PRJ_6648
Open contracting ID: ocds-h6vhtk-06551d
Last checked: 5 November 2026

Department for Science, Innovation and Technology (DSIT). GOV Voice. Contract award, 16 February 2026. BidSkim, https://bidskim.com/tender/349537/gov-voice (accessed 5 November 2026).