Contract awardedFramework call-offChatbots

Onsite Search Optimisation & AI Conversational Search

Financial Conduct Authority
London
Selective procedure
24 July 2026 to 23 July 2027

Onsite search optimisation for the FCA website (FCA.org.uk), analytics of search terms, AI conversational search, and Content Intelligence to review and action site content for AI readiness.

Open the official notice

Awarded value: Not published
Published: 13 August 2026
Awarded: 15 July 2026; Softcat
Contract length: 12 months; Ends 23 July 2027

What the contract covers

Call-off from a framework agreement

Provision of onsite search optimisation, search term analytics, and AI conversational search services for web applications.

Onsite search optimisation for the FCA website (FCA.org.uk)
Analytics of search terms
AI conversational search
Content Intelligence to review and action site content for AI readiness

Terms and requirements

Contract type: Call-off from a framework agreement
Procedure: Selective procedure
Initial term: 12 months
Contract dates: 24 July 2026 to 23 July 2027
Certifications asked for: None stated
Suitable for SMEs: Not stated
Category: Services
CPV codes: 72414000

Services in this contract

Intranet, knowledge management and enterprise searchMain service£66k typicalOnsite search optimisation for the FCA website
Chatbots and conversational AI assistants£87k typicalAI conversational search for the website

Lifecycle

Published
13 August 2026
Contract awardedto Softcat
15 July 2026
Contract starts
24 July 2026
Contract ends
23 July 2027

The buyer

Financial Conduct Authority

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
Typical contract: Locked
Chatbots contracts, 24 months: Locked

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Contact details

Name: Locked
Email: Locked
Phone: Locked
Address: Locked

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The supplier

Softcat

Contracts won, 24 months: Locked
Value won, 24 months: Locked
Buyers, 24 months: Locked
Companies House number: Locked

Main buyers

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Cite this contract

Link: https://bidskim.com/tender/3854409/onsite-search-optimisation-and-ai-conversational-search
Buyer reference: CF-0054400D8d000009sg5IEAQ
Open contracting ID: ocds-b5fd17-1533b8fa-0d20-43c8-a326-2933ea3a1cdd
Last checked: 5 November 2026

Financial Conduct Authority. Onsite Search Optimisation & AI Conversational Search. Contract award, 13 August 2026. BidSkim, https://bidskim.com/tender/3854409/onsite-search-optimisation-and-ai-conversational-search (accessed 5 November 2026).