Contract awardedChatbots

Call Centre Web Chat Software

Salford City Council
North West
1 April 2026 to 31 March 2027

Supply of Click4Assistance web-chat software for a call centre, supporting customer conversations through a web-based chat channel. The notice identifies one software product and gives no user volumes, integration requirements, service levels, implementation details or other technical specifications.

Awarded value: £11k; As published
Published: 24 June 2026
Awarded: 24 June 2026; Click4assistance Ltd
Contract length: 12 months; Ends 31 March 2027

What the contract covers

Software license

Provision of web-chat software and digital customer engagement tools for call centre teams, supporting online customer enquiries and service interactions.

Web-chat software - Click4Assistance

Terms and requirements

Contract type: Software license
Initial term: 12 months
Contract dates: 1 April 2026 to 31 March 2027
Certifications asked for: None stated
Suitable for SMEs: Not stated

Services in this contract

Chatbots and conversational AI assistantsMain service£87k typicalClick4Assistance web chat software

Lifecycle

Published
24 June 2026
Contract awardedto Click4assistance Ltd
24 June 2026
Contract starts
1 April 2026
Contract ends
31 March 2027

The buyer

Salford City Council

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
Typical contract: Locked
Chatbots contracts, 24 months: Locked

Buys most

Contact details

Name: Locked
Email: Locked
Phone: Locked

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The supplier

Click4assistance Ltd

Contracts won, 24 months: Locked
Value won, 24 months: Locked
Buyers, 24 months: Locked
Size: Locked
Companies House number: Locked

Main buyers

Contact details

Name: Locked

See everything Click4assistance Ltd has won

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Cite this contract

Link: https://bidskim.com/tender/3883357/call-centre-web-chat-software
Buyer reference: DN738027
Last checked: 5 November 2026

Salford City Council. Call Centre Web Chat Software. Contract award, 24 June 2026. BidSkim, https://bidskim.com/tender/3883357/call-centre-web-chat-software (accessed 5 November 2026).