AI Foundation and Digital Front Door Services

Torfaen County Borough Council
Wales
Direct award
3 July 2026 to 2 July 2027

Development and implementation of a shared AI Management Hub integrated with existing partner systems and data. The project includes deploying core AI tools for staff, replacing unmanaged AI tools, and establishing a digital front door capability for automated handling of citizen enquiries across multiple local authority partners.

Open the official notice

Awarded value: £1.3m; As published
Published: 19 June 2026
Awarded: 19 June 2026; Amazon Web Services (AWS)
Contract length: 12 months; Ends 2 July 2027

What the contract covers

Services

Provision of enterprise AI management platforms and digital front door solutions to streamline public sector service delivery and citizen engagement.

A secure shared AI Management Hub integrated with existing systems and data
Core AI tools for staff
A controlled replacement for ungoverned free AI tools
Initial Digital Front Door capability for AI-assisted handling of citizen enquiries

Terms and requirements

Contract type: Services
Procedure: Direct award
Initial term: 11 months
Contract dates: 3 July 2026 to 2 July 2027
Certifications asked for: None stated
Lots: 1
Suitable for SMEs: Not stated
CPV codes: 72000000

Services in this contract

Bespoke software and application developmentMain service£210k typicalShared AI management hub and core AI tools for staff, integrated with existing systems
Chatbots and conversational AI assistants£87k typicalDigital Front Door for AI-assisted handling of citizen enquiries

Lifecycle

Published
19 June 2026
Contract awardedto Amazon Web Services (AWS)
19 June 2026
Contract starts
3 July 2026
Contract ends
2 July 2027

The buyer

Torfaen County Borough Council

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
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Application development contracts, 24 months: Locked

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Contact details

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The supplier

Amazon Web Services (AWS)

Contracts won, 24 months: Locked
Value won, 24 months: Locked
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Companies House number: Locked

Main buyers

Contact details

Email: Locked

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Cite this contract

Link: https://bidskim.com/tender/3630211/ai-foundation-and-digital-front-door-services
Buyer reference: Not published
Open contracting ID: ocds-h6vhtk-06b897
Last checked: 4 November 2026

Torfaen County Borough Council. AI Foundation and Digital Front Door Services. Contract award, 19 June 2026. BidSkim, https://bidskim.com/tender/3630211/ai-foundation-and-digital-front-door-services (accessed 4 November 2026).