Electronic Call Monitoring - Gloucestershire County Council

Gloucestershire County Council
South West
Selective procedure
1 April 2025 to 31 March 2028

Implementation and licensing of an electronic call monitoring system to track and verify care worker visits. The solution must integrate with existing social care management infrastructure to provide real-time data on service delivery, ensuring accurate reporting and operational oversight of home care provision.

Open the official notice

Awarded value: £1.5m; As published
Published: 11 April 2025
Awarded: 13 March 2025; The Access Group
Contract length: 36 months; Ends 31 March 2028

What the contract covers

Contract for an Electronic Call Monitoring System

Provision of electronic call monitoring software systems to support social care service delivery and workforce management for local authorities.

Electronic Call Monitoring System

Terms and requirements

Contract type: Contract for an Electronic Call Monitoring System
Procedure: Selective procedure
Initial term: 36 months
Extensions: 12 months + 12 months
Longest it can run: 60 months
Contract dates: 1 April 2025 to 31 March 2028
Certifications asked for: None stated
Lots: 1
Suitable for SMEs: Yes
Category: Services
CPV codes: 72000000, 48000000

Services in this contract

Homecare scheduling and electronic call monitoringMain service£171k typicalElectronic call monitoring system for homecare

Lifecycle

Published
11 April 2025
Contract awardedto The Access Group
13 March 2025
Contract starts
1 April 2025
Contract ends
31 March 2028

The buyer

Gloucestershire County Council

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
Typical contract: Locked
Homecare scheduling software contracts, 24 months: Locked

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Contact details

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Email: Locked
Website: Locked
Address: Locked

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The supplier

The Access Group

Contracts won, 24 months: Locked
Value won, 24 months: Locked
Buyers, 24 months: Locked
Size: Locked
Companies House number: Locked

Main buyers

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Similar homecare scheduling software contracts and prices

3 homecare scheduling software contracts were awarded in the South West in the last 24 months. See who won them and what they went for, next to this one.

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Cite this contract

Link: https://bidskim.com/tender/13132/electronic-call-monitoring-gloucestershire-county-council
Buyer reference: DN722503
Open contracting ID: ocds-b5fd17-0a77ae4d-8af9-47a0-9612-f012659cb3c5
Last checked: 5 November 2026

Gloucestershire County Council. Electronic Call Monitoring - Gloucestershire County Council. Contract award, 11 April 2025. BidSkim, https://bidskim.com/tender/13132/electronic-call-monitoring-gloucestershire-county-council (accessed 5 November 2026).