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Contract awardedNHS complaints advocacy

Award of ESCC Healthwatch and Independent Health Complaints Advocacy Service

The contract covers the delivery of Healthwatch consumer advocacy and the Independent Health Complaints Advocacy Service (IHCAS). The provider acts as a champion for health and social care users, influencing service delivery and providing practical guidance to individuals navigating the health complaints process within the local authority area.

Open the official notice (opens in a new tab)
Awarded value
£2.3m
As published
Published
13 August 2021
Awarded
20 December 2021
East Sussex Community Voice CIC
Contract length
60 months
Ends 31 March 2027

What the contract covers

Service contract

Provision of independent health and social care advocacy services, consumer representation, and health service complaints resolution support for local communities.

  • Deliver the Healthwatch service by listening to people to understand what matters most in health and social care, influencing those with the power to change services, and empowering people to get the most from health and social care services.
  • Provide practical support and direction for individuals making or intending to make a Health Services complaint, and assist them in finding a resolution to the complaint within the East Sussex County Council local authority area.

Terms and requirements

Contract type
Service contract
Procedure
Open procedure
Initial term
36 months
Extensions
24 months
Longest it can run
60 months
Contract dates
1 April 2022 to 31 March 2027
Certifications asked for
None stated
Lots
1
Suitable for SMEs
Yes
Suitable for charities and social enterprises
Yes
Category
Services
CPV codes
85000000, 85300000

Services in this contract

Lifecycle

  1. Published
  2. Contract awardedto East Sussex Community Voice CIC
  3. Contract starts
  4. Contract ends
The buyer

East Sussex County Council

Type
Locked
Contracts, 24 months
Locked
Recorded value
Locked
Typical contract
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Buys mostLocked
Contact details
Name
Locked
Email
Locked
Phone
Locked
Address
Locked
See everything East Sussex County Council buys
The supplier

East Sussex Community Voice CIC

Contracts won
Locked
Size
Locked
Companies House number
Locked
Contact details
Email
Locked
See everything East Sussex Community Voice CIC has won

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Cite this contract

Link
https://bidskim.com/tender/150723/award-of-escc-healthwatch-and-independent-health-complaints-advocacy-service
Buyer reference
ESCC - 033137
Open contracting ID
ocds-b5fd17-79057e31-7e2d-48d2-a537-af1df45f4bef
Last checked
5 November 2026

East Sussex County Council. Award of ESCC Healthwatch and Independent Health Complaints Advocacy Service. Contract award, 13 August 2021. BidSkim, https://bidskim.com/tender/150723/award-of-escc-healthwatch-and-independent-health-complaints-advocacy-service (accessed 5 November 2026).