BT186 - RM1557.14 - User Research Tool

Westminster City Council
London
Selective procedure
2 January 2025 to 1 January 2027

The contract provides an automated user research software tool to enable large-scale digital benchmarking and usability testing, specifically including functionality for tree testing. The software is used by the digital and innovation team to measure the effectiveness of service improvements and conduct research at scale to generate robust findings for digital tool development.

Open the official notice

Awarded value: £83k; As published
Published: 20 January 2025
Awarded: 23 December 2024; UserTesting
Contract length: 24 months; Ends 1 January 2027

What the contract covers

Software/tool provision service

Provision of an automated user research software platform to support digital service benchmarking, usability testing, and robust data-driven design insights.

Provide an automated User Research Tool for benchmarking changes made to digital tools.
Enable demonstration of the effectiveness of digital service team work and conducting user research at the required scale to provide robust findings.
Support research types requiring software, such as tree tests.

Terms and requirements

Contract type: Software/tool provision service
Procedure: Selective procedure
Initial term: 24 months
Contract dates: 2 January 2025 to 1 January 2027
Certifications asked for: None stated
Suitable for SMEs: Yes
Category: Services
CPV codes: 72212100

Services in this contract

User research platformsMain service£100k typicalAutomated user research tool for tree tests and benchmarking

Lifecycle

Published
20 January 2025
Contract awardedto UserTesting
23 December 2024
Contract starts
2 January 2025
Contract ends
1 January 2027

The buyer

Westminster City Council

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Contact details

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The supplier

UserTesting

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Cite this contract

Link: https://bidskim.com/tender/152057/bt186-rm1557-14-user-research-tool
Buyer reference: tender_478234/1443575
Open contracting ID: ocds-b5fd17-7a1c10f4-bc9d-4a4b-8caf-25e91c5729d5
Last checked: 4 November 2026

Westminster City Council. BT186 - RM1557.14 - User Research Tool. Contract award, 20 January 2025. BidSkim, https://bidskim.com/tender/152057/bt186-rm1557-14-user-research-tool (accessed 4 November 2026).