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Contract awardedFramework call-offUsability testing tools

Customer Lab Research Recruitment Contract

The supplier will recruit participants for qualitative research and insight sessions to support customer experience transformation. Projects typically involve small-to-medium sample sizes of 30 to 60 participants per session, requiring targeted outreach to ensure representative feedback for internal research teams.

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Awarded value
£375k
As published
Published
11 July 2025
Awarded
9 July 2025
People for Research Ltd
Contract length
24 months
Ends 9 July 2027

What the contract covers

Services contract

Provision of participant recruitment services for qualitative user research, insight sessions, and customer experience testing programmes.

  • Participant recruitment services to support the HMRC Customer Lab
  • Recruiting individuals to take part in qualitative research and insight sessions conducted by HMRC's internal research team

Terms and requirements

Contract type
Services contract
Procedure
Selective procedure
Initial term
24 months
Contract dates
9 July 2025 to 9 July 2027
Certifications asked for
None stated
Suitable for SMEs
Yes
Category
Services
CPV codes
73110000, 79310000

Services in this contract

  • User research platformsMain service£100k typicalParticipant recruitment for qualitative customer research sessions

Lifecycle

  1. Published
  2. Contract awardedto People for Research Ltd
  3. Contract starts
  4. Contract ends
The buyer

HM Revenue & Customs

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Name
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Email
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The supplier

People for Research Ltd

Contracts won, 24 months
Locked
Value won, 24 months
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Cite this contract

Link
https://bidskim.com/tender/164449/customer-lab-research-recruitment-contract
Buyer reference
CW101212
Open contracting ID
ocds-b5fd17-8423930b-0667-44e7-93fb-eb8303f25033
Last checked
4 November 2026

HM Revenue & Customs. Customer Lab Research Recruitment Contract. Contract award, 11 July 2025. BidSkim, https://bidskim.com/tender/164449/customer-lab-research-recruitment-contract (accessed 4 November 2026).