Online Consultation service

NHS South, Central and West Commissioning Support Unit
South East
Selective procedure
1 April 2025 to 31 March 2027

Provision of an online consultation tool designed to meet digital pathway capabilities for modernising general practice. The solution is procured as a cloud software service to facilitate patient-clinician digital interaction within a primary care setting.

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Awarded value: £568k; As published
Published: 10 June 2025
Awarded: 2 April 2025; eConsult Health Ltd
Contract length: 24 months; Ends 31 March 2027

What the contract covers

Cloud software service

Provision of cloud-based online consultation software to support digital pathways and modernising general practice services for healthcare providers.

Provision of an Online Consultation tool required to meet the digital pathways capabilities that support Modernising General Practice (MGP)

Terms and requirements

Contract type: Cloud software service
Procedure: Selective procedure
Initial term: 24 months
Extensions: 12 months
Longest it can run: 36 months
Contract dates: 1 April 2025 to 31 March 2027
Certifications asked for: None stated
Suitable for SMEs: Yes
Category: Services
CPV codes: 48180000

Services in this contract

GP online consultation and patient triageMain service£642k typicalOnline consultation tool for GP practices (eConsult)

Lifecycle

Published
10 June 2025
Contract awardedto eConsult Health Ltd
2 April 2025
Contract starts
1 April 2025
Contract ends
31 March 2027

The buyer

NHS South, Central and West Commissioning Support Unit

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
Typical contract: Locked
Online triage software contracts, 24 months: Locked

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Contact details

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Email: Locked
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The supplier

eConsult Health Ltd

Contracts won, 24 months: Locked
Value won, 24 months: Locked
Buyers, 24 months: Locked
Size: Locked
Companies House number: Locked

Main buyers

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Cite this contract

Link: https://bidskim.com/tender/173549/online-consultation-service
Buyer reference: 2025-eCONSULT-OC-KM.1
Open contracting ID: ocds-b5fd17-8b5f2d19-64e8-45fa-ba99-3f32ffa07575
Last checked: 5 November 2026

NHS South, Central and West Commissioning Support Unit. Online Consultation service. Contract award, 10 June 2025. BidSkim, https://bidskim.com/tender/173549/online-consultation-service (accessed 5 November 2026).