Online triage software tenders and contracts
UK public sector, covering 600+ buyer sites
68 online triage software tenders and contracts, 11 this year.
Updated 4 November 2026 · compiled by BidSkim Limited · How we count
- Contracts a month0.9
- Won by SMEs70%
- Renewing in 6 months5
- Live now1See them →
Online triage software contracts
Tap a region to see its contracts. Pick as many as you like.
22 contracts across the UK, of any size
1 online triage software opportunity is open now
- Pre-market12 Oct 2026Single Point of Access Market EngagementBerkshire Healthcare NHS Foundation Trust · South East
- Awarded27 Oct 2026GP Practice SoftwareAneurin Bevan University Health Board · WalesWon by accuRx£165k
- Awarded11 Sep 2026HH119-26-CGA Digital MSK Pathway for Patients in Primary Care (A&B)NHS Highland · ScotlandWon by EQL Limited£124k
- Awarded30 Mar 2026E-Triage and Streaming Support ToolUnited Lincolnshire Teaching Hospitals NHS Trust · East MidlandsWon by Softcat£900k
- Awarded6 Feb 20262526 DS010 Digital TriageNHS Greater Glasgow and Clyde · ScotlandWon by eConsult Health Ltd£860k
- Awarded25 Sep 2025Provision of an Online Consultation, SMS Messaging and Appointment Booking Solution for NHS North Central London ICBNHS South, Central and West Commissioning Support Unit · LondonWon by accuRx£3.6m
- Awarded15 Sep 2025NHSL879 - Primary Care - Digital Patient Access SystemNHS Lanarkshire · ScotlandWon by accuRx£2.2m
- Awarded12 Sep 2025Provision of Digital tools for NHS North East and North Cumbria ICBNHS South, Central and West Commissioning Support Unit · North EastWon by accuRx£2.4m
- Awarded12 Sep 2025Provision of Messaging and triage services for NHS North East and North CumbriaNHS South, Central and West Commissioning Support Unit · North EastWon by iPlato£301k
- Awarded12 Sep 2025Provision of Online Consultation Services for NHS North East and North Cumbria ICBNHS South, Central and West Commissioning Support Unit · North EastWon by eConsult Health Ltd£686k
- Awarded29 Jul 2025NHS London Emergency Department Digital Front Door solutionLondon North West University Healthcare NHS Trust · LondonWon by eConsult Health Ltd£1.2m
- Awarded17 Jul 2025Contract for the provision of Accurx Gold Bundle , Bronze Bundle and Appointment Booking for NHS Hertfordshire and West Essex ICBNHS South, Central and West Commissioning Support Unit · East of EnglandWon by accuRx£2m
- Awarded16 Jul 2025NHS Hertfordshire and West Essex ICB - eConsult OCVCNHS South, Central and West Commissioning Support Unit · East of EnglandWon by eConsult Health Ltd£383k
- Awarded2 Apr 2025Online Consultation serviceNHS South, Central and West Commissioning Support Unit · South EastWon by eConsult Health Ltd£568k
- Awarded1 Apr 2025UHSussex Virtual LucyUniversity Hospitals Sussex NHS Foundation Trust · South EastWon by Healthcare Business Solutions (UK) Ltd£1.2m
- Awarded14 Mar 2025eConsult for MODMinistry of Defence · South WestWon by eConsult Health Ltd£98k
- Awarded12 Mar 2025Contract for the Provision of Remote Consultation for NHS NENC ICBNHS South, Central and West Commissioning Support Unit · Yorkshire and the HumberWon by accuRx£47k
- Awarded3 Mar 2025Contract for the Provision of a Manual Online Consultation and Video Consultation Tool for NHS South West London ICBNHS South, Central and West Commissioning Support Unit · LondonWon by accuRx£598k
- Awarded3 Mar 2025Contract for the Provision of a Manual Triage with Partial Automation Online Consultation and Video Consultation Tool for NHS South West London ICBNHS South, Central and West Commissioning Support Unit · LondonWon by eConsult Health Ltd£91k
- Awarded25 Feb 2025HNYICB - GP Practice Electronics Communications PlatformNHS Humber and North Yorkshire Integrated Care Board · Yorkshire and the HumberWon by accuRx£1.4m
- Awarded21 Feb 2025NHS 111 Wales Online Symptom CheckersWelsh Ambulance Services NHS Trust · WalesWon by Priority Solutions Inc.£765k
- Awarded8 Nov 2024Procurement for the provision of Online ConsultationNHS South, Central and West Commissioning Support Unit · East MidlandsWon by Continuum Health limited£66k
- Awarded7 Nov 2024Gcloud 13 Anima Online ConsultationNHS Kent and Medway Integrated Care Board · South EastWon by Continuum Health limited£499k
accuRx won the most online triage software contracts
It also won the most by value. Each dot is one contract, coloured by who bought it.
| Rank | Contractor | Contracts won, by buyer | Contracts | Value won | Buyers | Share |
|---|---|---|---|---|---|---|
| 1 | accuRx Yorkshire and the Humber · SME · See every contract | 8 | £10.3m | 4 | ||
| 2 | eConsult Health Ltd London · SME · See every contract | 7 | £3m | 4 | ||
| 3 | Continuum Health limited East Midlands · See every contract | 2 | £564k | 2 | ||
| 4joint | Healthcare Business Solutions (UK) Ltd South East · See every contract | 1 | £1.2m | 1 | ||
| 4joint | Softcat East Midlands · See every contract | 1 | £900k | 1 | ||
| 4joint | Priority Solutions Inc. Wales · SME · See every contract | 1 | £765k | 1 | ||
| 4joint | iPlato North East · SME · See every contract | 1 | £301k | 1 | ||
| 4joint | EQL Limited Scotland · See every contract | 1 | £124k | 1 |
Win online triage software contracts? Share your ranking.
NHS and health bodies award 95% of online triage software contracts
Contracts with a published value in the last 2 years, from the type of buyer to the size of the contract.
1 buyer bought online triage software more than once in the last 2 years
Each dot is a buyer, by how many online triage software contracts it awarded in the last 2 years.
See who they are and when they usually buy →
Few and big, or many and small
Each dot is a buyer: how many online triage software contracts it awarded against what they were worth. The busiest and biggest are named.
Top buyers by contracts awarded
| Rank | Buyer | Contracts | Value |
|---|---|---|---|
| 1 | NHS South, Central and West Commissioning Support Unit | 11 | £10.8m |
| 2 | NHS Lanarkshire | 1 | £2.2m |
| 3 | NHS Humber and North Yorkshire Integrated Care Board | 1 | £1.4m |
| 4 | London North West University Healthcare NHS Trust | 1 | £1.2m |
| 5 | University Hospitals Sussex NHS Foundation Trust | 1 | £1.2m |
| 6 | United Lincolnshire Teaching Hospitals NHS Trust | 1 | £900k |
| 7 | NHS Greater Glasgow and Clyde | 1 | £860k |
| 8 | Welsh Ambulance Services NHS Trust | 1 | £765k |
| 9 | NHS Kent and Medway Integrated Care Board | 1 | £499k |
| 10 | Aneurin Bevan University Health Board | 1 | £165k |
47 online triage software contracts awarded since 2021
- 42021
- 102022
- 52023
- 82024
- 162025
- 42026 so far
Half of online triage software contracts are worth less than £642k
The 10 biggest online triage software contracts
- NHS South, Central and West Commissioning Support UnitaccuRx · 25 Sep 2025
- NHS South, Central and West Commissioning Support UnitaccuRx · 12 Sep 2025
- NHS LanarkshireaccuRx · 15 Sep 2025
- NHS South, Central and West Commissioning Support UnitaccuRx · 17 Jul 2025
- NHS Humber and North Yorkshire Integrated Care BoardaccuRx · 25 Feb 2025
- London North West University Healthcare NHS TrusteConsult Health Ltd · 29 Jul 2025
- University Hospitals Sussex NHS Foundation TrustHealthcare Business Solutions (UK) Ltd · 1 Apr 2025
- United Lincolnshire Teaching Hospitals NHS TrustSoftcat · 30 Mar 2026
- NHS Greater Glasgow and ClydeeConsult Health Ltd · 6 Feb 2026
- Welsh Ambulance Services NHS TrustPriority Solutions Inc. · 21 Feb 2025
7 online triage software contracts come up for renewal in the next 12 months
5 in the next 6 months. The 3 ending soonest are shown in full.
Provision of Online Consultation Services for NHS North East and North Cumbria ICB
Contract for the Provision of a Manual Online Consultation and Video Consultation Tool for NHS South West London ICB
London awards the most online triage software contracts. March and September are the busiest months.
Contracts by region and by month awarded. Click a region to filter the page.
The regions as a table
| Region | Open now | Contracts | Value | Typical contract | Won the most | Bought the most | Renewing in 12 months |
|---|---|---|---|---|---|---|---|
| London | 0 | 4 | £5.5m | £895k | accuRx and eConsult Health Ltd (2 each) | NHS South, Central and West Commissioning Support Unit (3) | 2 |
| North East | 0 | 3 | £3.4m | £686k | – | NHS South, Central and West Commissioning Support Unit (3) | 3 |
| South East | 1 | 3 | £2.2m | £568k | – | – | 0 |
| Scotland | 0 | 3 | £3.2m | £860k | – | – | 0 |
| Yorkshire and the Humber | 0 | 2 | £1.5m | – | accuRx (2) | – | 0 |
| East Midlands | 0 | 2 | £966k | – | – | – | 0 |
| East of England | 0 | 2 | £2.4m | – | – | NHS South, Central and West Commissioning Support Unit (2) | 2 |
| Wales | 0 | 2 | £930k | – | – | – | 0 |
| South West | 0 | 1 | £98k | – | – | – | 0 |
| North West | 0 | 0 | Not published | – | – | – | 0 |
| West Midlands | 0 | 0 | Not published | – | – | – | 0 |
| Northern Ireland | 0 | 0 | Not published | – | – | – | 0 |
- 5
online triage software contracts come up for renewal in the next 6 months.
Recurring contracts with a named supplier and a published end date before 4 May 2027. - 70%
of online triage software contracts are won by SMEs.
As recorded by the buyer, on 20 award notices.
How many online triage software tenders and contracts are there?
| Since November 2021 | Last 12 months | |
|---|---|---|
| Notices published | 68 | 11 |
| Contracts awarded | 45 | 4 |
7 online triage software contracts and frameworks end in the next 12 months, 7 of them recurring services. In the last two years, 12 buyers awarded online triage software contracts to 8 suppliers.
Source: Find a Tender, Contracts Finder, Public Contracts Scotland, Sell2Wales and eTendersNI, to 4 November 2026. By Seamus White. How we count
Questions
How many online triage software contracts does the UK public sector award?
22 in the 2 years to 4 November 2026, from 12 public buyers.
How much is a typical public sector online triage software contract worth?
The median is £642k, and 27% are worth less than £250k.
Who wins the most public sector online triage software contracts?
accuRx won the most (8), and the most by value (£10.3m).
Which buyers award the most online triage software contracts?
NHS and health bodies award 95% of them.
Which part of the UK awards the most online triage software contracts?
London: 4 of 22 in the 2 years to 4 November 2026, then the North East (3) and the South East (3).
How many online triage software contracts come up for renewal in the next 12 months?
7 contracts end and are likely to be re-let, the first on 31 March 2027.
What is included
Tools that let patients contact their GP practice online, answer structured questions and have requests triaged and routed to the right clinician or service, sometimes with automated triage and follow-up messaging or video.
- Online consultation tools for GP practices (eConsult, Accurx and similar)
- Advanced and automated patient triage (Anima and similar)
- Digital asynchronous consultation systems
- Out-of-hours online consultation and triage
What is not included
- Live video consultation platforms (see Video and online consultation platform)
- Public consultation and survey platforms (see Online survey, consultation and engagement platform)
- NHS 111 clinical services
- AI triage chatbots for talking therapies (see Digital mental health and recovery support platform)