Provision of Digital tools for NHS North East and North Cumbria ICB

NHS South, Central and West Commissioning Support Unit
North East
Selective procedure
1 October 2025 to 31 March 2026

Provision of an integrated digital platform for online consultations, video consultations, appointment booking, and SMS messaging. The solution must support Modernising General Practice (MGP) digital pathways for clinical staff and patients.

Open the official notice

Awarded value: £2.4m; As published
Published: 5 December 2025
Awarded: 12 September 2025; accuRx
Contract length: 6 months; Ends 31 March 2026

What the contract covers

Service contract

Provision of cloud-based digital communication and patient engagement software for NHS primary care services and clinical pathways.

An online consultation, video consultation, appointment booking and SMS messaging tool required to meet the digital pathways capabilities that support Modernising General Practice (MGP)

Terms and requirements

Contract type: Service contract
Procedure: Selective procedure
Initial term: 6 months
Extensions: 12 months
Longest it can run: 18 months
Contract dates: 1 October 2025 to 31 March 2026
Certifications asked for: None stated
Suitable for SMEs: Yes
Category: Services
CPV codes: 72000000

Services in this contract

GP online consultation and patient triageMain service£642k typicalOnline consultation, video, booking and SMS tool for GP digital pathways

Lifecycle

Published
5 December 2025
Contract awardedto accuRx
12 September 2025
Contract starts
1 October 2025
Contract ends
31 March 2026

The buyer

NHS South, Central and West Commissioning Support Unit

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
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Online triage software contracts, 24 months: Locked

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Contact details

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The supplier

accuRx

Contracts won, 24 months: Locked
Value won, 24 months: Locked
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Companies House number: Locked

Main buyers

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Cite this contract

Link: https://bidskim.com/tender/282305/provision-of-digital-tools-for-nhs-north-east-and-north-cumbria-icb
Buyer reference: Contract for the Provision of Digital Tools for NHS North East and North Cumbria ICB
Open contracting ID: ocds-b5fd17-e2e83507-0b8f-46a8-b36c-00f47c104ce3
Last checked: 5 November 2026

NHS South, Central and West Commissioning Support Unit. Provision of Digital tools for NHS North East and North Cumbria ICB. Contract award, 5 December 2025. BidSkim, https://bidskim.com/tender/282305/provision-of-digital-tools-for-nhs-north-east-and-north-cumbria-icb (accessed 5 November 2026).