BidSkim
Free report
Get online triage software tenders every morning
Contract awardedFramework call-offOnline triage software

Provision of Messaging and triage services for NHS North East and North Cumbria

Provision of a cloud-based SMS messaging and triage tool to support digital pathways for Modernising General Practice (MGP). The solution must integrate with existing primary care systems to facilitate patient communication and clinical triage workflows.

Open the official notice (opens in a new tab)
Awarded value
£301k
As published
Published
5 December 2025
Awarded
12 September 2025
iPlato
Contract length
6 months
Ends 31 March 2026

What the contract covers

Services and software tool provision

Provision of SMS messaging and digital triage software solutions to support modernising general practice and patient communication pathways.

  • Messaging and triage services
  • An SMS Messaging and Triage tool required to meet the digital pathways capabilities that support Modernising General Practice (MGP)

Terms and requirements

Contract type
Services and software tool provision
Procedure
Selective procedure
Initial term
6 months
Extensions
12 months
Longest it can run
18 months
Contract dates
1 October 2025 to 31 March 2026
Certifications asked for
None stated
Suitable for SMEs
Yes
Category
Services
CPV codes
72000000

Services in this contract

Lifecycle

  1. Published
  2. Contract awardedto iPlato
  3. Contract starts
  4. Contract ends
The buyer

NHS South, Central and West Commissioning Support Unit

Type
Locked
Contracts, 24 months
Locked
Recorded value
Locked
Typical contract
Locked
Online triage software contracts, 24 months
Locked
Buys mostLocked
Contact details
Name
Locked
Email
Locked
Phone
Locked
Website
Locked
Address
Locked
See everything NHS South, Central and West Commissioning Support Unit buys
The supplier

iPlato

Contracts won, 24 months
Locked
Value won, 24 months
Locked
Buyers, 24 months
Locked
Size
Locked
Companies House number
Locked
Main buyersLocked
See everything iPlato has won

Similar online triage software contracts and prices

21 online triage software contracts were awarded in the last 24 months. See who won them and what they went for, next to this one.

See who won them →

Cite this contract

Link
https://bidskim.com/tender/269664/provision-of-messaging-and-triage-services-for-nhs-north-east-and-north-cumbria
Buyer reference
Contract for the Provision of Messaging and Triage Services for NHS North East and North Cumbria ICB
Open contracting ID
ocds-b5fd17-d8bd011a-2909-4229-93a8-91a432c5acca
Last checked
5 November 2026

NHS South, Central and West Commissioning Support Unit. Provision of Messaging and triage services for NHS North East and North Cumbria. Contract award, 5 December 2025. BidSkim, https://bidskim.com/tender/269664/provision-of-messaging-and-triage-services-for-nhs-north-east-and-north-cumbria (accessed 5 November 2026).