Provision of an Online Consultation, SMS Messaging and Appointment Booking Solution for NHS North Central London ICB

NHS South, Central and West Commissioning Support Unit
London
Selective procedure
1 October 2025 to 30 September 2028

Provision of a digital consultation and communication platform to support Modernising General Practice (MGP) pathways. The solution integrates online patient consultation tools, SMS messaging capabilities, and appointment booking functionality for clinical use.

Open the official notice

Awarded value: £3.6m; As published
Published: 22 December 2025
Awarded: 25 September 2025; accuRx
Contract length: 36 months; Ends 30 September 2028

What the contract covers

Cloud software solution and associated services

Provision of cloud-based online consultation, SMS messaging, and appointment booking software solutions for primary care healthcare providers.

Online Consultation tool supporting digital pathways capabilities for Modernising General Practice (MGP)
SMS Messaging tool supporting digital pathways capabilities for Modernising General Practice (MGP)
Appointment Booking tool supporting digital pathways capabilities for Modernising General Practice (MGP)

Terms and requirements

Contract type: Cloud software solution and associated services
Procedure: Selective procedure
Initial term: 36 months
Extensions: 12 months
Longest it can run: 48 months
Contract dates: 1 October 2025 to 30 September 2028
Certifications asked for: None stated
Suitable for SMEs: Yes
Category: Services
CPV codes: 72000000

Services in this contract

GP online consultation and patient triageMain service£642k typicalOnline consultation, SMS and appointment booking tool for GP practices

Lifecycle

Published
22 December 2025
Contract awardedto accuRx
25 September 2025
Contract starts
1 October 2025
Contract ends
30 September 2028

The buyer

NHS South, Central and West Commissioning Support Unit

Type: Locked
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Contact details

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The supplier

accuRx

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Cite this contract

Link: https://bidskim.com/tender/188967/provision-of-an-online-consultation-sms-messaging-and-appointment-booking-soluti
Buyer reference: Provision of an OC, SMS Messaging and Appointment Booking Solution for NHS North Central London ICB
Open contracting ID: ocds-b5fd17-97d79994-fd74-4b79-953e-75c44f885117
Last checked: 5 November 2026

NHS South, Central and West Commissioning Support Unit. Provision of an Online Consultation, SMS Messaging and Appointment Booking Solution for NHS North Central London ICB. Contract award, 22 December 2025. BidSkim, https://bidskim.com/tender/188967/provision-of-an-online-consultation-sms-messaging-and-appointment-booking-soluti (accessed 5 November 2026).