NHS Hertfordshire and West Essex ICB - eConsult OCVC

NHS South, Central and West Commissioning Support Unit
East of England
Selective procedure
1 October 2025 to 30 September 2026

Provision of an online and video consultation tool designed to meet digital pathway capabilities for modernising general practice. The solution is procured as a cloud software service to facilitate remote patient engagement and clinical triage within primary care settings.

Open the official notice

Awarded value: £383k; As published
Published: 29 August 2025
Awarded: 16 July 2025; eConsult Health Ltd
Contract length: 12 months; Ends 30 September 2026

What the contract covers

Call-off contract for a cloud software service

Provision of online consultation and video consultation software solutions to support digital pathways and modernising general practice clinical workflows.

Provision of an online consultation and video consultation tool
Support for digital pathways capabilities that support Modernising General Practice (MGP)

Terms and requirements

Contract type: Call-off contract for a cloud software service
Procedure: Selective procedure
Initial term: 12 months
Extensions: 12 months
Longest it can run: 24 months
Contract dates: 1 October 2025 to 30 September 2026
Certifications asked for: None stated
Suitable for SMEs: Yes
Category: Services
CPV codes: 48180000

Services in this contract

GP online consultation and patient triageMain service£642k typicaleConsult online consultation for GP practices
Video and online consultation platform£128k typicalVideo consultation tool in the same requirement

Lifecycle

Published
29 August 2025
Contract awardedto eConsult Health Ltd
16 July 2025
Contract starts
1 October 2025
Contract ends
30 September 2026

The buyer

NHS South, Central and West Commissioning Support Unit

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
Typical contract: Locked
Online triage software contracts, 24 months: Locked

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Contact details

Name: Locked
Email: Locked
Address: Locked

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The supplier

eConsult Health Ltd

Contracts won, 24 months: Locked
Value won, 24 months: Locked
Buyers, 24 months: Locked
Size: Locked
Companies House number: Locked

Main buyers

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Cite this contract

Link: https://bidskim.com/tender/257785/nhs-hertfordshire-and-west-essex-icb-econsult-ocvc
Buyer reference: Contract for the provision of OCVC for NHS Hertfordshire and West Essex ICB
Open contracting ID: ocds-b5fd17-cef592be-b8f7-47e4-8243-0e8bdfe7555d
Last checked: 5 November 2026

NHS South, Central and West Commissioning Support Unit. NHS Hertfordshire and West Essex ICB - eConsult OCVC. Contract award, 29 August 2025. BidSkim, https://bidskim.com/tender/257785/nhs-hertfordshire-and-west-essex-icb-econsult-ocvc (accessed 5 November 2026).