Provision of Online Consultation Services for NHS North East and North Cumbria ICB

NHS South, Central and West Commissioning Support Unit
North East
Selective procedure
1 October 2025 to 31 March 2026

Provision of a cloud-based online and video consultation tool to support digital pathways for Modernising General Practice (MGP). The solution must integrate with existing primary care systems to facilitate remote patient consultations and digital triage workflows.

Open the official notice

Awarded value: £686k; As published
Published: 5 December 2025
Awarded: 12 September 2025; eConsult Health Ltd
Contract length: 6 months; Ends 31 March 2026

What the contract covers

Services contract for an online/cloud software tool

Provision of online and video consultation software solutions to support digital clinical pathways and modernise general practice service delivery.

Provision of an online consultation and video consultation tool
Provision of a solution meeting the digital pathways capabilities that support Modernising General Practice

Terms and requirements

Contract type: Services contract for an online/cloud software tool
Procedure: Selective procedure
Initial term: 6 months
Extensions: 12 months
Longest it can run: 18 months
Contract dates: 1 October 2025 to 31 March 2026
Certifications asked for: None stated
Suitable for SMEs: Yes
Category: Services
CPV codes: 72000000

Services in this contract

GP online consultation and patient triageMain service£642k typicalOnline and video consultation tool for GP digital pathways

Lifecycle

Published
5 December 2025
Contract awardedto eConsult Health Ltd
12 September 2025
Contract starts
1 October 2025
Contract ends
31 March 2026

The buyer

NHS South, Central and West Commissioning Support Unit

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
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Online triage software contracts, 24 months: Locked

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Contact details

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The supplier

eConsult Health Ltd

Contracts won, 24 months: Locked
Value won, 24 months: Locked
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Main buyers

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Cite this contract

Link: https://bidskim.com/tender/223144/provision-of-online-consultation-services-for-nhs-north-east-and-north-cumbria-i
Buyer reference: Contract for the Provision of Online Consultation Services for NHS North East and North Cumbria ICB
Open contracting ID: ocds-b5fd17-b35bb058-298b-4c5d-bbba-d038460bf507
Last checked: 5 November 2026

NHS South, Central and West Commissioning Support Unit. Provision of Online Consultation Services for NHS North East and North Cumbria ICB. Contract award, 5 December 2025. BidSkim, https://bidskim.com/tender/223144/provision-of-online-consultation-services-for-nhs-north-east-and-north-cumbria-i (accessed 5 November 2026).