Contract awardedFramework call-offSoft services

WHHT - Soft Facilities Management

West Hertfordshire Teaching Hospitals NHS Trust
East of England
Selective procedure
1 April 2025 to 31 March 2032

The contract covers a wide range of soft facilities management services including portering, domestic cleaning, switchboard operations, helpdesk management with CAFM auditing, and both staff and patient catering. It also includes window cleaning and grounds maintenance. The service delivery is designed to support hospital operations, with specific exclusions for linen, laundry, and pest control services which are managed under separate arrangements.

Open the official notice

Awarded value: £150m; As published
Published: 6 May 2025
Awarded: 31 March 2025; Compass Group
Contract length: 84 months; Ends 31 March 2032

What the contract covers

Soft facilities management contract

Provision of comprehensive soft facilities management services, including portering, domestic cleaning, catering, switchboard, and grounds maintenance for healthcare environments.

Provide portering services, domestic cleaning, switchboard services, helpdesk with CAFM, CAFM auditing, staff and visitor catering, patient catering, window cleaning and grounds maintenance services for West Hertfordshire Teaching Hospitals NHS Trust.

Terms and requirements

Contract type: Soft facilities management contract
Procedure: Selective procedure
Initial term: 84 months
Extensions: 24 months
Longest it can run: 108 months
Contract dates: 1 April 2025 to 31 March 2032
Certifications asked for: None stated
Suitable for SMEs: Not stated
Category: Services
CPV codes: 79993100

Services in this contract

Multi-service soft FM contractMain service£3.1m typicalHospital soft FM: portering, cleaning, catering, helpdesk, grounds

Lifecycle

Published
6 May 2025
Contract awardedto Compass Group
31 March 2025
Contract starts
1 April 2025
Contract ends
31 March 2032

The buyer

West Hertfordshire Teaching Hospitals NHS Trust

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
Typical contract: Locked
Soft services contracts, 24 months: Locked

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Contact details

Name: Locked
Email: Locked
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The supplier

Compass Group

Contracts won, 24 months: Locked
Value won, 24 months: Locked
Buyers, 24 months: Locked
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Companies House number: Locked

Main buyers

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Cite this contract

Link: https://bidskim.com/tender/225914/whht-soft-facilities-management
Buyer reference: CF-3015000D0O000000rwimUAA
Open contracting ID: ocds-b5fd17-b586c637-86a5-4ecb-a36a-0dcc3450f907
Last checked: 4 November 2026

West Hertfordshire Teaching Hospitals NHS Trust. WHHT - Soft Facilities Management. Contract award, 6 May 2025. BidSkim, https://bidskim.com/tender/225914/whht-soft-facilities-management (accessed 4 November 2026).