Tooling for UCD

Financial Conduct Authority
London
Selective procedure
9 March 2026 to 8 March 2029

Subscription to an online research tool for capturing real-time user feedback. The platform is used by user researchers to conduct usability testing, design validation, and user experience analysis across digital products and services.

Open the official notice

Awarded value: £318k; As published
Published: 11 March 2026
Awarded: 22 January 2026; UserTesting
Contract length: 36 months; Ends 8 March 2029

What the contract covers

Online research tool

Provision of an online user research and experience testing platform to support usability, design, and user experience improvement initiatives.

An online research tool enabling capture of real-time feedback from users to help improve products, services and experiences
Support for User Researchers to conduct effective testing of usability, design and user experience

Terms and requirements

Contract type: Online research tool
Procedure: Selective procedure
Initial term: 36 months
Contract dates: 9 March 2026 to 8 March 2029
Certifications asked for: None stated
Suitable for SMEs: Not stated
Category: Goods
CPV codes: 48517000

Services in this contract

User research platformsMain service£100k typicalOnline user research and feedback tool subscription

Lifecycle

Published
11 March 2026
Contract awardedto UserTesting
22 January 2026
Contract starts
9 March 2026
Contract ends
8 March 2029

The buyer

Financial Conduct Authority

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
Typical contract: Locked
Usability testing tools contracts, 24 months: Locked

Buys most

Contact details

Name: Locked
Email: Locked
Phone: Locked
Address: Locked

See everything Financial Conduct Authority buys

The supplier

UserTesting

Contracts won, 24 months: Locked
Value won, 24 months: Locked
Buyers, 24 months: Locked
Companies House number: Locked

Main buyers

See everything UserTesting has won

Similar usability testing tools contracts and prices

12 usability testing tools contracts were awarded in London in the last 24 months. See who won them and what they went for, next to this one.

See who won them →

Cite this contract

Link: https://bidskim.com/tender/237378/tooling-for-ucd
Buyer reference: CF-0040300D8d000009sg5IEAQ
Open contracting ID: ocds-b5fd17-bea222a3-868c-4d3e-aab4-f4ef8367f697
Last checked: 4 November 2026

Financial Conduct Authority. Tooling for UCD. Contract award, 11 March 2026. BidSkim, https://bidskim.com/tender/237378/tooling-for-ucd (accessed 4 November 2026).