Customer experience platform

Royal Borough of Kingston upon Thames
London
Open procedure
1 December 2024 to 30 November 2025

Subscription and support for a customer experience platform specifically tailored for human resources operations. This contract represents an extension of an existing call-off agreement for cloud-based software services.

Open the official notice

Awarded value: £84k; As published
Published: 14 November 2024
Awarded: 8 November 2024; Puzzel Limited
Contract length: 12 months; Ends 30 November 2025

What the contract covers

Services contract

Provision of a customer experience software platform to support human resources activities and enhance employee engagement and service delivery.

Terms and requirements

Contract type: Services contract
Procedure: Open procedure
Initial term: 12 months
Contract dates: 1 December 2024 to 30 November 2025
Certifications asked for: None stated
Suitable for SMEs: Yes
Category: Services
CPV codes: 48100000

Services in this contract

Employee relations case managementMain service£91k typicalExtension of customer experience platform for HR activities

Lifecycle

Published
14 November 2024
Contract awardedto Puzzel Limited
8 November 2024
Contract starts
1 December 2024
Contract ends
30 November 2025

The buyer

Royal Borough of Kingston upon Thames

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
Typical contract: Locked
HR case management software contracts, 24 months: Locked

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Contact details

Name: Locked
Email: Locked
Phone: Locked
Website: Locked
Address: Locked

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The supplier

Puzzel Limited

Contracts won, 24 months: Locked
Value won, 24 months: Locked
Buyers, 24 months: Locked
Size: Locked
Companies House number: Locked

Main buyers

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Cite this contract

Link: https://bidskim.com/tender/265176/customer-experience-platform
Buyer reference: LBKING001-DN752016-42100982
Open contracting ID: ocds-b5fd17-d5054c54-7e01-4a54-a7ac-28451640f1f4
Last checked: 4 November 2026

Royal Borough of Kingston upon Thames. Customer experience platform. Contract award, 14 November 2024. BidSkim, https://bidskim.com/tender/265176/customer-experience-platform (accessed 4 November 2026).