Contract awardedLeisure management software

The Provision of a Leisure Management System

The system must support 9 leisure centres, an athletics hub, a centre for sporting excellence, 4 school sport facilities, and 116 grass pitches. It requires full self-service capabilities for customers, staff, and administrators, with integration into a local authority digital ecosystem. The solution must enhance customer experience through improved communications and targeted marketing while maintaining data-informed service improvements across diverse sporting venues.

Awarded value
£1.5m
As published
Published
23 April 2026
Awarded
29 June 2026
Gladstone MRM
Contract length
60 months
Ends 31 August 2032

What the contract covers

Services contract

Provision of a scalable leisure management software system to support digital self-service, customer engagement, and facility booking for local authorities.

  • Provision, implementation, support, maintenance and ongoing development of a cloud-based Leisure Management System for Caerphilly County Borough Council
  • Management of leisure centres, sports facilities and parks bookings, memberships, courses, customer accounts, online payments, reporting and associated administration functions

Terms and requirements

Contract type
Services contract
Procedure
Open procedure
Initial term
60 months
Extensions
60 months
Longest it can run
120 months
Contract dates
1 September 2027 to 31 August 2032
Certifications asked for
None stated
Lots
1
Suitable for SMEs
Yes
Category
Services
CPV codes
48000000, 72000000

Services in this contract

  • Leisure management systemMain service£186k typicalCloud leisure management system with implementation, support and maintenance

Lifecycle

  1. Published
  2. Contract awardedto Gladstone MRM
  3. Contract starts
  4. Contract ends
The buyer

Caerphilly County Borough Council

Type
Locked
Contracts, 24 months
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Name
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The supplier

Gladstone MRM

Contracts won, 24 months
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Cite this contract

Link
https://bidskim.com/tender/2869108/the-provision-of-a-leisure-management-system
Buyer reference
CCBC/PS2976/26/JT
Open contracting ID
ocds-h6vhtk-068973
Last checked
5 November 2026

Caerphilly County Borough Council. The Provision of a Leisure Management System. Contract award, 23 April 2026. BidSkim, https://bidskim.com/tender/2869108/the-provision-of-a-leisure-management-system (accessed 5 November 2026).