User Research Participant Recruitment for DWP Digital

Department for Work and Pensions
London
Selective procedure
20 April 2026 to 19 April 2028

Provision of third-party recruitment services to source participants for user research activities across digital service channels. The service involves identifying and screening specific user demographics to support ongoing digital transformation and service design projects.

Open the official notice

Awarded value: £2m; As published
Published: 1 May 2026
Awarded: 17 April 2026; People for Research Ltd
Contract length: 24 months; Ends 19 April 2028

What the contract covers

Services

Provision of specialist user research participant recruitment services to support digital product development and user experience testing programmes.

Recruit participants for user research across DWP’s Digital Channels sub-category

Terms and requirements

Contract type: Services
Procedure: Selective procedure
Initial term: 24 months
Contract dates: 20 April 2026 to 19 April 2028
Certifications asked for: None stated
Suitable for SMEs: Yes
Suitable for charities and social enterprises: Yes
Category: Services
CPV codes: 72222300, 72000000

Services in this contract

User research platformsMain service£100k typicalRecruitment of participants for DWP Digital user research

Lifecycle

Published
1 May 2026
Contract awardedto People for Research Ltd
17 April 2026
Contract starts
20 April 2026
Contract ends
19 April 2028

The buyer

Department for Work and Pensions

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
Typical contract: Locked
Usability testing tools contracts, 24 months: Locked

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Contact details

Name: Locked
Email: Locked
Address: Locked

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The supplier

People for Research Ltd

Contracts won, 24 months: Locked
Value won, 24 months: Locked
Buyers, 24 months: Locked
Size: Locked
Companies House number: Locked

Main buyers

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Cite this contract

Link: https://bidskim.com/tender/2871044/user-research-participant-recruitment-for-dwp-digital
Buyer reference: CF-0026300DQH00000FUqLV2A1
Open contracting ID: ocds-b5fd17-3543a55c-f92c-43e9-8f5e-a1820622003b
Last checked: 4 November 2026

Department for Work and Pensions. User Research Participant Recruitment for DWP Digital. Contract award, 1 May 2026. BidSkim, https://bidskim.com/tender/2871044/user-research-participant-recruitment-for-dwp-digital (accessed 4 November 2026).