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Contract awardedUsability testing tools

Provision of Dovetail Software Subscription Renewal

Subscription renewal for Dovetail software to support user research interview recording, automated transcription, and qualitative data analysis. The platform provides AI-powered content tagging, insight management, and third-party integration capabilities to streamline research workflows and improve stakeholder reporting consistency.

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Awarded value
£25k
As published
Published
20 March 2025
Awarded
24 March 2025
Dovetail Research Pty. Ltd
Contract length
24 months
Ends 1 April 2027

What the contract covers

Software subscription renewal

Provision of a cloud-based qualitative research analysis and automated transcription software platform for user experience design teams.

  • Provide software supporting user research recording, data transcription, qualitative research analysis and collaboration
  • Automate transcription, organisation and analysis of user interviews
  • Support content tags, AI-generated summaries of ideas, content management and search
  • Connect with third-party providers directly to provide real-time insights

Terms and requirements

Contract type
Software subscription renewal
Procedure
Direct award
Initial term
24 months
Contract dates
2 April 2025 to 1 April 2027
Certifications asked for
None stated
Lots
1
Suitable for SMEs
Yes
CPV codes
72212420

Services in this contract

  • User research platformsMain service£100k typicalDovetail user research analysis and transcription software subscription

Lifecycle

  1. Published
  2. Contract awardedto Dovetail Research Pty. Ltd
  3. Contract starts
  4. Contract ends
The buyer

Government Commercial Agency

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The supplier

Dovetail Research Pty. Ltd

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Cite this contract

Link
https://bidskim.com/tender/319813/provision-of-dovetail-software-subscription-renewal
Buyer reference
CCZZ25A02
Open contracting ID
ocds-h6vhtk-04efae
Last checked
4 November 2026

Government Commercial Agency. Provision of Dovetail Software Subscription Renewal. Contract award, 20 March 2025. BidSkim, https://bidskim.com/tender/319813/provision-of-dovetail-software-subscription-renewal (accessed 4 November 2026).