Contract awardedSoft services

V&A - Soft FM

Victoria and Albert Museum
London
Selective procedure
1 July 2026 to 30 June 2031

The contract covers a wide range of soft facilities management services across the V&A estate in London and the South East. Services include cleaning, housekeeping, waste management, portering, event support, pest control, logistics, window cleaning, washroom hygiene, and grounds maintenance. The contract is delivered on a fixed-fee basis with provisions for ad-hoc requirements such as deep cleans, large event support, and variations to meet operational needs.

Open the official notice

Awarded value: £25.3m; As published
Published: 7 April 2025
Awarded: 20 March 2026; Total Support Services
Contract length: 60 months; Ends 30 June 2031

What the contract covers

Fixed-fee Soft FM services contract

Provision of comprehensive soft facilities management services, including cleaning, waste management, portering, and grounds maintenance for large-scale museum estates.

General Services across the V&A estate in London and the South East
Cleaning and housekeeping
Waste management
Portering services
Support services for events
Pest control
Logistics
Window cleaning
Washroom hygiene
Grounds maintenance

Terms and requirements

Contract type: Fixed-fee Soft FM services contract
Procedure: Selective procedure
Initial term: 60 months
Extensions: 24 months
Longest it can run: 84 months
Contract dates: 1 July 2026 to 30 June 2031
Certifications asked for: None stated
Lots: 1
Suitable for SMEs: Yes
Category: Services
CPV codes: 79952000, 90513000, 90911200, 90911300

Services in this contract

Multi-service soft FM contractMain service£3.1m typicalSoft FM bundle across museum estate

Lifecycle

Published
7 April 2025
Contract awardedto Total Support Services
20 March 2026
Contract starts
1 July 2026
Contract ends
30 June 2031

The buyer

Victoria and Albert Museum

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The supplier

Total Support Services

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Value won, 24 months: Locked
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Main buyers

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Cite this contract

Link: https://bidskim.com/tender/320336/v-and-a-soft-fm
Buyer reference: VA/CON/F25/02
Open contracting ID: ocds-h6vhtk-04fe69
Last checked: 5 November 2026

Victoria and Albert Museum. V&A - Soft FM. Contract award, 7 April 2025. BidSkim, https://bidskim.com/tender/320336/v-and-a-soft-fm (accessed 5 November 2026).