Healthwatch and Independent Advocacy Services in North East Lincolnshire

North East Lincolnshire Council
Yorkshire and the Humber
Open procedure
1 October 2025 to 31 December 2026

This contract covers two distinct service streams: a local Healthwatch service acting as a health and social care watchdog, and an Independent Health Complaints Advocacy service supporting residents with NHS complaints processes. The work involves community signposting, voice representation, and statutory advocacy support. The procurement is split into two lots with specific requirements for service delivery, equitability, and social value, requiring providers to manage ongoing service continuity and stakeholder engagement.

Open the official notice

Awarded value: £420k; As published
Published: 16 April 2025
Awarded: 25 September 2025; VoiceAbility, Hull Community and Voluntary Services Ltd and Meeting New Horizons CIC
Contract length: 15 months; Ends 31 December 2026

What the contract covers

Independent lot

Provision of independent health and social care advocacy, community engagement, and NHS complaints support services for local authorities.

Provide a Local Healthwatch Service in North East Lincolnshire.
Provide signposting regarding health and social care services.
Ensure the voice of the community is heard regarding health and social care services.
Provide an Independent Health Complaints Advocacy service.
Provide residents with information about the NHS complaints process.
Support residents who wish to make a complaint about an NHS health service.

Lot	Estimated value	SMEs
Lot 1	Not stated	Not stated
Lot 2	Not stated	Not stated

Terms and requirements

Contract type: Independent lot
Procedure: Open procedure
Initial term: 24 months
Extensions: 12 months + 12 months
Longest it can run: 48 months
Contract dates: 1 October 2025 to 31 December 2026
Certifications asked for: None stated
Lots: 2
Suitable for SMEs: Yes
Suitable for charities and social enterprises: Yes
Category: Services
CPV codes: 85000000, 85140000, 85300000, 85312310

Services in this contract

Local Healthwatch servicesMain service£619k typicalLocal Healthwatch plus independent NHS complaints advocacy

Lifecycle

Published
16 April 2025
Contract awardedto VoiceAbility, Hull Community and Voluntary Services Ltd and Meeting New Horizons CIC
25 September 2025
Contract starts
1 October 2025
Contract ends
31 December 2026

The buyer

North East Lincolnshire Council

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
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NHS complaints advocacy contracts, 24 months: Locked

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Contact details

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Email: Locked
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The suppliers

VoiceAbility

Contracts won, 24 months: Locked
Value won, 24 months: Locked

Hull Community and Voluntary Services Ltd

Contracts won, 24 months: Locked

Meeting New Horizons CIC

Contracts won, 24 months: Locked
Value won, 24 months: Locked

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Cite this contract

Link: https://bidskim.com/tender/320650/healthwatch-and-independent-advocacy-services-in-north-east-lincolnshire
Buyer reference: 96683
Open contracting ID: ocds-h6vhtk-0503e8
Last checked: 5 November 2026

North East Lincolnshire Council. Healthwatch and Independent Advocacy Services in North East Lincolnshire. Contract award, 16 April 2025. BidSkim, https://bidskim.com/tender/320650/healthwatch-and-independent-advocacy-services-in-north-east-lincolnshire (accessed 5 November 2026).