Contract awardedSoft services

Front of House Service Chester Market

Cheshire West and Chester Council
North West
Open procedure
1 April 2026 to 31 March 2029

The contract covers end-to-end operational support for a market facility, including floor management, general floor staff, and security services. It also requires comprehensive cleaning of dining areas, toilets, and the management of cutlery and crockery washing. The service is designed to maintain a high-quality leisure experience for visitors.

Open the official notice

Awarded value: £2.3m; As published
Published: 29 May 2025
Awarded: 11 March 2026; Iko Northgate Limited
Contract length: 36 months; Ends 31 March 2029

What the contract covers

Single service contract

Provision of comprehensive front-of-house, cleaning, and security services for a high-footfall public market and leisure destination.

Front-of-house team supporting the Market Manager
Floor Manager(s) and floor staff
Cleaning of the dining areas
Cleaning of cutlery and crockery
Cleaning of the market toilets
Security

Terms and requirements

Contract type: Single service contract
Procedure: Open procedure
Initial term: 36 months
Extensions: 24 months
Longest it can run: 60 months
Contract dates: 1 April 2026 to 31 March 2029
Certifications asked for: None stated
Lots: 1
Suitable for SMEs: Yes
Suitable for charities and social enterprises: Yes
Category: Services
CPV codes: 55000000, 79000000, 92000000, 98000000

Services in this contract

Multi-service soft FM contractMain service£3.1m typicalMarket front of house team with floor staff, cleaning and security in one contract

Lifecycle

Published
29 May 2025
Contract awardedto Iko Northgate Limited
11 March 2026
Contract starts
1 April 2026
Contract ends
31 March 2029

The buyer

Cheshire West and Chester Council

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The supplier

Iko Northgate Limited

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Value won, 24 months: Locked
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Main buyers

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Website: Locked

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Cite this contract

Link: https://bidskim.com/tender/322637/front-of-house-service-chester-market
Buyer reference: DN796534
Open contracting ID: ocds-h6vhtk-05290c
Last checked: 5 November 2026

Cheshire West and Chester Council. Front of House Service Chester Market. Contract award, 29 May 2025. BidSkim, https://bidskim.com/tender/322637/front-of-house-service-chester-market (accessed 5 November 2026).