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Contract awardedHardware break fix

Pre-Market Engagement - IT Hardware Maintenance and Support Services

  • Translink
  • Northern Ireland
  • Open procedure
  • 14 June 2026 to 13 June 2029

The contract covers maintenance for physical servers, SAN/NAS storage, and client devices including laptops, desktops, and printers. It requires 24/7 out-of-hours break/fix support for servers with a 4-hour response and 4-hour fix SLA. Additionally, the scope includes business continuity testing and transition services for site migrations and new service implementations like print management.

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Awarded value
£3m
As published
Published
28 July 2025
Awarded
29 May 2026
Capita
Contract length
36 months
Ends 13 June 2029

What the contract covers

Single managed IT support and maintenance service contract

Provision of comprehensive IT hardware maintenance, break-fix support, business continuity services, and technical transformation support for enterprise infrastructure environments.

  • Hardware maintenance for physical servers, SAN/NAS, client devices including laptops, desktops and printers
  • Out-of-hours break/fix support for physical servers, 24 hours per day, 7 days per week, with a 4 hour response and 4 hour fix agreement
  • Business continuity services and testing
  • Transition and transformation services, including transition from one operational site to an alternative and implementation of new services such as print management

Terms and requirements

Contract type
Single managed IT support and maintenance service contract
Procedure
Open procedure
Initial term
36 months
Extensions
12 months + 12 months + 12 months
Longest it can run
72 months
Contract dates
14 June 2026 to 13 June 2029
Certifications asked for
None stated
Lots
1
Suitable for SMEs
Not stated
Category
Services
CPV codes
72000000, 72110000, 72120000, 72130000

Services in this contract

Lifecycle

  1. Published
  2. Contract awardedto Capita
  3. Contract starts
  4. Contract ends
The buyer

Translink

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The supplier

Capita

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Cite this contract

Link
https://bidskim.com/tender/325049/pre-market-engagement-it-hardware-maintenance-and-support-services
Buyer reference
ocds-h6vhtk-056734
Open contracting ID
ocds-h6vhtk-056734
Last checked
5 November 2026

Translink. Pre-Market Engagement - IT Hardware Maintenance and Support Services. Contract award, 28 July 2025. BidSkim, https://bidskim.com/tender/325049/pre-market-engagement-it-hardware-maintenance-and-support-services (accessed 5 November 2026).