The supply and management of CCTV monitoring staff and OOH calls

Tunbridge Wells Borough Council
South East
Open procedure
1 June 2026 to 31 May 2028

The contract covers the supply and management of CCTV monitoring staff and out-of-hours call handling services for two local borough councils. The service requires continuous operational coverage to support public safety and emergency response functions across the combined administrative areas of the two authorities.

Open the official notice

Awarded value: £1.3m; As published
Published: 30 July 2025
Awarded: 27 February 2026; Enigma Security Solutions
Contract length: 24 months; Ends 31 May 2028

What the contract covers

Service contract

Provision of professional CCTV monitoring services and out-of-hours call handling for local government authorities and public sector operations.

Supply and management of CCTV monitoring staff and OOH calls for Tunbridge Wells Borough Council and Tonbridge and Malling Borough Council

Terms and requirements

Contract type: Service contract
Procedure: Open procedure
Initial term: 24 months
Extensions: 12 months + 12 months
Longest it can run: 48 months
Contract dates: 1 June 2026 to 31 May 2028
Certifications asked for: None stated
Lots: 1
Suitable for SMEs: Not stated
Category: Services
CPV codes: 79710000

Services in this contract

CCTV control room operationMain service£453k typicalSupply and management of CCTV monitoring staff for two councils
Out-of-hours, overflow and telephone answering services£133k typicalOut-of-hours call handling for the two councils

Lifecycle

Published
30 July 2025
Contract awardedto Enigma Security Solutions
27 February 2026
Contract starts
1 June 2026
Contract ends
31 May 2028

The buyer

Tunbridge Wells Borough Council

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
Typical contract: Locked
CCTV monitoring contracts, 24 months: Locked

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Contact details

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Address: Locked

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The supplier

Enigma Security Solutions

Contracts won, 24 months: Locked
Value won, 24 months: Locked
Buyers, 24 months: Locked
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Companies House number: Locked

Main buyers

Contact details

Email: Locked
Website: Locked

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Cite this contract

Link: https://bidskim.com/tender/325222/the-supply-and-management-of-cctv-monitoring-staff-and-ooh-calls
Buyer reference: DN784791
Open contracting ID: ocds-h6vhtk-056995
Last checked: 5 November 2026

Tunbridge Wells Borough Council. The supply and management of CCTV monitoring staff and OOH calls. Contract award, 30 July 2025. BidSkim, https://bidskim.com/tender/325222/the-supply-and-management-of-cctv-monitoring-staff-and-ooh-calls (accessed 5 November 2026).