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Contract awardedHomecare scheduling software

IT064 Electronic Homecare Monitoring and Scheduling System

Procurement of a fully managed cloud-based electronic care monitoring solution including a core system and mobile application for care workers. The system must integrate care planning, medication management, and visit scheduling to reduce manual visit allocation time by at least 55%. It requires robust reporting capabilities for service user progress, team performance, and individual worker outcomes, while ensuring secure digital record storage and streamlined data entry to eliminate task duplication.

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Awarded value
£234k
As published
Published
19 November 2025
Awarded
1 April 2026
Onetouchtelecare Limited
Contract length
60 months
Ends 31 March 2031

What the contract covers

Fully managed cloud-based system solution

Provision of a secure cloud-based electronic care monitoring and scheduling software solution for domiciliary and independent living services.

  • Provide a fully managed secure cloud-based electronic care monitoring solution for the Domiciliary Care & PRIME Service
  • Provide a fully integrated core solution and care worker mobile application
  • Integrate care planning and recording, medication management, and care visit scheduling
  • Provide automated transfer and auto-population of linked records or areas to avoid re-entering the same data
  • Provide reporting on service user progress, team performance, and individual worker outcomes
  • Store all digital records securely within the solution
  • Support quality assurance with evidence and reporting measures identifying outcomes and progress

Terms and requirements

Contract type
Fully managed cloud-based system solution
Procedure
Open procedure
Initial term
60 months
Extensions
24 months + 24 months
Longest it can run
108 months
Contract dates
1 April 2026 to 31 March 2031
Certifications asked for
None stated
Lots
1
Suitable for SMEs
Yes
Category
Goods
CPV codes
48100000

Services in this contract

Lifecycle

  1. Published
  2. Contract awardedto Onetouchtelecare Limited
  3. Contract starts
  4. Contract ends
The buyer

Gateshead Council

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The supplier

Onetouchtelecare Limited

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Cite this contract

Link
https://bidskim.com/tender/335431/it064-electronic-homecare-monitoring-and-scheduling-system
Buyer reference
OPEN20251970
Open contracting ID
ocds-h6vhtk-05e45a
Last checked
5 November 2026

Gateshead Council. IT064 Electronic Homecare Monitoring and Scheduling System. Contract award, 19 November 2025. BidSkim, https://bidskim.com/tender/335431/it064-electronic-homecare-monitoring-and-scheduling-system (accessed 5 November 2026).