Extension to Field Service for Above Ground Assets

United Utilities Water Limited
North West
Direct award
5 January 2026 to 28 October 2030

Expansion of an existing Salesforce Field Service platform to manage above-ground assets, including treatment works and pumping stations. The contract covers additional core system licenses, supplemental add-on products such as Agent Force and Event Monitoring, and ongoing support services to ensure technical alignment with existing below-ground asset management systems.

Open the official notice

Awarded value: £7.4m; As published
Published: 28 November 2025
Awarded: 1 December 2025; Salesforce
Contract length: 58 months; Ends 28 October 2030

What the contract covers

Provision of enterprise field service management software, including licensing, configuration, and support for utility asset operations and maintenance.

Replace the system for planning, scheduling and otherwise managing field operations for issues arising in relation to above-ground assets, primarily treatment works, pumping stations and other assets performing active clean-water and wastewater processes
Provide additional Core System licences and equivalent add-on products and services for the above-ground use case
Provide and license Agent Force for Field Service and Event Monitoring

Terms and requirements

Procedure: Direct award
Initial term: 60 months
Contract dates: 5 January 2026 to 28 October 2030
Certifications asked for: None stated
Lots: 1
Suitable for SMEs: Not stated
CPV codes: 48445000, 72261000

Services in this contract

Mobile workforce and field service management softwareMain service£351k typicalSalesforce Field Service licences for scheduling field operations on above-ground assets

Lifecycle

Published
28 November 2025
Contract awardedto Salesforce
1 December 2025
Contract starts
5 January 2026
Contract ends
28 October 2030

The buyer

United Utilities Water Limited

Type: Locked
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The supplier

Salesforce

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Cite this contract

Link: https://bidskim.com/tender/337216/extension-to-field-service-for-above-ground-assets
Buyer reference: ocds-h6vhtk-05eb71
Open contracting ID: ocds-h6vhtk-05eb71
Last checked: 5 November 2026

United Utilities Water Limited. Extension to Field Service for Above Ground Assets. Contract award, 28 November 2025. BidSkim, https://bidskim.com/tender/337216/extension-to-field-service-for-above-ground-assets (accessed 5 November 2026).