User Experience and User Insight Platform - AWARD

Ordnance Survey
South West
Open procedure
18 March 2025 to 17 March 2027

Provision of a software-as-a-service (SaaS) user experience research and testing platform. The tool is required to facilitate user behaviour analysis and the testing of new product ideas and prototypes with representative user groups to support consumer-facing digital services.

Open the official notice

Awarded value: £299k; As published
Published: 19 March 2025
Awarded: 18 March 2025; UserTesting
Contract length: 24 months; Ends 17 March 2027

What the contract covers

Services contract

Provision of a user experience research and testing platform to support customer-centric product development and prototype validation.

A User Experience (UX) research and testing tool to understand OS' user needs and behaviours
Testing the viability and value of new ideas and prototypes with a representative audience or a variety of user groups

Terms and requirements

Contract type: Services contract
Procedure: Open procedure
Initial term: 24 months
Extensions: 12 months + 12 months
Longest it can run: 48 months
Contract dates: 18 March 2025 to 17 March 2027
Certifications asked for: None stated
Suitable for SMEs: Not stated
Category: Services
CPV codes: 48000000

Services in this contract

User research platformsMain service£100k typicalUX research and testing tool for user insight

Lifecycle

Published
19 March 2025
Contract awardedto UserTesting
18 March 2025
Contract starts
18 March 2025
Contract ends
17 March 2027

The buyer

Ordnance Survey

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
Typical contract: Locked
Usability testing tools contracts, 24 months: Locked

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Contact details

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Email: Locked
Phone: Locked
Address: Locked

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The supplier

UserTesting

Contracts won, 24 months: Locked
Value won, 24 months: Locked
Buyers, 24 months: Locked
Companies House number: Locked

Main buyers

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Cite this contract

Link: https://bidskim.com/tender/34384/user-experience-and-user-insight-platform-award
Buyer reference: IT-556-516-TS.0516 - AWARD
Open contracting ID: ocds-b5fd17-1b985a81-2be5-4dc8-b19b-628e6cf34ddd
Last checked: 4 November 2026

Ordnance Survey. User Experience and User Insight Platform - AWARD. Contract award, 19 March 2025. BidSkim, https://bidskim.com/tender/34384/user-experience-and-user-insight-platform-award (accessed 4 November 2026).