UKG TELESTAFF CLOUD (SaaS)

West Midlands Fire and Rescue Service
West Midlands
Direct award
20 February 2026 to 19 February 2029

Renewal of a SaaS contract for the UKG Telestaff automated scheduling system. The platform manages complex shift patterns and provides automated notifications of shift availability specifically for firefighter personnel. This is a continuation of an existing implementation, maintaining the current operational scheduling infrastructure.

Open the official notice

Awarded value: £187k; As published
Published: 23 January 2026
Awarded: 10 February 2026; UKG
Contract length: 36 months; Ends 19 February 2029

What the contract covers

SaaS / cloud software subscription

Provision of cloud-based automated workforce management and shift scheduling software solutions for emergency services and large-scale operational organisations.

UKG Telestaff Cloud automated scheduling system to manage shift scheduling and provide notifications of shift availability to Firefighters

Terms and requirements

Contract type: SaaS / cloud software subscription
Procedure: Direct award
Initial term: 36 months
Contract dates: 20 February 2026 to 19 February 2029
Certifications asked for: None stated
Lots: 1
Suitable for SMEs: Not stated
CPV codes: 48450000

Services in this contract

Emergency services duty management, availability and responder alertingMain service£152k typicalUKG Telestaff Cloud firefighter shift scheduling and availability notifications

Lifecycle

Published
23 January 2026
Contract awardedto UKG
10 February 2026
Contract starts
20 February 2026
Contract ends
19 February 2029

The buyer

West Midlands Fire and Rescue Service

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The supplier

UKG

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Main buyers

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Cite this contract

Link: https://bidskim.com/tender/345031/ukg-telestaff-cloud-saas
Buyer reference: C5934
Open contracting ID: ocds-h6vhtk-060ce8
Last checked: 5 November 2026

West Midlands Fire and Rescue Service. UKG TELESTAFF CLOUD (SaaS). Contract award, 23 January 2026. BidSkim, https://bidskim.com/tender/345031/ukg-telestaff-cloud-saas (accessed 5 November 2026).