Mobilising On-Call Availability Software

Mid and West Wales Fire and Rescue Service
Wales
Open procedure
1 December 2026 to 30 November 2031

Replacement of the existing RAPPEL system with a new software solution to manage on-call firefighter availability and rostering across three Welsh fire and rescue services. The system must support various duty systems and complex workforce planning requirements for emergency service personnel.

Open the official notice

Awarded value: £4.1m; As published
Published: 1 June 2026
Awarded: 21 October 2026; FireServiceRota
Contract length: 60 months; Ends 30 November 2031

What the contract covers

Software contract

Provision of software solutions for managing on-call firefighter availability, rostering, and workforce planning across multiple fire and rescue services.

Replacement software solution to manage On-Call firefighter availability, rostering across different duty systems, to support workforce planning across the Fire and Rescue Services

Terms and requirements

Contract type: Software contract
Procedure: Open procedure
Initial term: 60 months
Extensions: 120 months
Longest it can run: 180 months
Contract dates: 1 December 2026 to 30 November 2031
Certifications asked for: None stated
Lots: 1
Suitable for SMEs: Yes
Category: Services
CPV codes: 48510000, 72261000, 72263000, 72268000

Services in this contract

Emergency services duty management, availability and responder alertingMain service£152k typicalFire on-call availability and rostering software replacing RAPPEL

Lifecycle

Published
1 June 2026
Contract awardedto FireServiceRota
21 October 2026
Contract starts
1 December 2026
Contract ends
30 November 2031

The buyer

Mid and West Wales Fire and Rescue Service

Type: Locked
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Recorded value: Locked
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Duty management software contracts, 24 months: Locked

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Contact details

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The supplier

FireServiceRota

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Value won, 24 months: Locked
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Main buyers

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Cite this contract

Link: https://bidskim.com/tender/3624146/mobilising-on-call-availability-software
Buyer reference: PA23GPAGST2
Open contracting ID: ocds-h6vhtk-06aa70
Last checked: 5 November 2026

Mid and West Wales Fire and Rescue Service. Mobilising On-Call Availability Software. Contract award, 1 June 2026. BidSkim, https://bidskim.com/tender/3624146/mobilising-on-call-availability-software (accessed 5 November 2026).