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Contract awardedDebt collection agency

R6144 Debt Assist

Performance-based debt recovery pilot covering housing benefit overpayments, sundry debts, adult social care charges, and parking penalty charge notices. The scope may expand to include council tax and business rates during the 18-month term. The service operates on a contingency model where costs are linked directly to successful collection performance.

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Awarded value
£850k
As published
Published
8 June 2026
Awarded
21 April 2026
Liberata UK Limited
Contract length
18 months
Ends 4 November 2027

What the contract covers

Performance-linked debt collection and recovery service

Provision of ethical debt collection and recovery services for local authority revenue streams including housing benefits, sundry debts, and parking.

  • Operate a Debt Assist pilot to support ethical debt collection and recovery for Housing Benefits Overpayments, Sundry Debts including adult social care, and Parking including PCN notices
  • May collect Council Tax and Business Rates as required during the contract

Terms and requirements

Contract type
Performance-linked debt collection and recovery service
Procedure
Direct award
Initial term
18 months
Contract dates
5 May 2026 to 4 November 2027
Certifications asked for
None stated
Suitable for SMEs
Yes
Category
Services
CPV codes
98000000

Services in this contract

Lifecycle

  1. Published
  2. Contract awardedto Liberata UK Limited
  3. Contract starts
  4. Contract ends
The buyer

London Borough of Tower Hamlets

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The supplier

Liberata UK Limited

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Cite this contract

Link
https://bidskim.com/tender/3626596/r6144-debt-assist
Buyer reference
TOWER001-DN814442-29529552
Open contracting ID
ocds-b5fd17-323593fc-0291-45d4-99a8-2afc02d29a88
Last checked
5 November 2026

London Borough of Tower Hamlets. R6144 Debt Assist. Contract award, 8 June 2026. BidSkim, https://bidskim.com/tender/3626596/r6144-debt-assist (accessed 5 November 2026).