CBC-2010-EXF-DA-SM Digital Platform

Central Bedfordshire Council
North East
Selective procedure
29 July 2026 to 3 July 2029

The contract provides a digital service platform for customer-facing services, featuring digital forms, self-service portals, workflow and case management, and CRM functionality. The solution must integrate with existing council systems to support service delivery and continuous improvement, including implementation, configuration, and staff training.

Open the official notice

Awarded value: £1.4m; As published
Published: 29 July 2026; Find a Tender
Awarded: 20 June 2026; Netcall
Contract length: 35 months; Ends 3 July 2029

What the buyer is asking for

Provision of a cloud-based digital service platform including CRM, workflow automation, case management, and ongoing technical support and maintenance services.

Lifecycle

Publishedon Find a Tender
29 July 2026
Contract awardedto Netcall
20 June 2026
Contract starts
29 July 2026
Contract ends
3 July 2029

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The buyer

Type: Council
Low-code platform contracts, 24 months: 1
Open low-code platform tenders: 0
Typical low-code platform contract: £1.4m

See everything Central Bedfordshire Council buys →

How it compares

9.8× the typical low-code platform contract (£142k).

Cite this contract

Link: https://bidskim.com/tender/3848429/cbc-2010-exf-da-sm-digital-platform
Buyer reference: CBC-2010-EXF-DA-SM
Open contracting ID: ocds-h6vhtk-06d600
Source: Find a Tender
Last checked: 12 October 2026

Central Bedfordshire Council. CBC-2010-EXF-DA-SM Digital Platform. Contract award, 29 July 2026. BidSkim, https://bidskim.com/tender/3848429/cbc-2010-exf-da-sm-digital-platform (accessed 12 October 2026).