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Telematching Services

Telematching and SMS reminder service for the 2027 Census Test involving ~120,000 residential addresses supplied by ONS. Tasks include initial mobile number matching, a data refresh exercise, sending SMS reminders on specific dates (14 and 23 March 2027), delivery reporting, opt-out management, and secure data decommissioning.

Open the official notice (opens in a new tab)

Closed· 4 September 2026

Estimated value
Not published
No value in the notice
Published
24 August 2026
Deadline
4 September 2026
Closed
Contract length
6 months
Ends 12 April 2027

What the contract covers

Services contract

Provision of telematching and SMS messaging services to support census data collection and response rate evaluation.

  • Provide a Telematching service to identify and match mobile telephone numbers to residential addresses supplied by ONS (circa ~120,000 addresses)
  • Receive address files from ONS and return flagged files confirming which addresses have a matched mobile number meeting ONS's minimum quality criteria
  • Complete an initial Telematching exercise and a subsequent refresh of matched records prior to Census 2027 Test operations
  • Send SMS reminders on ONS's behalf, using ONS-approved message content and in accordance with the operational timetable and campaign requirements defined by ONS
  • Manage SMS delivery outcomes, including delivery reporting and opt-out management
  • Provide management information, reporting and operational performance data to support evaluation of the Census Test
  • Ensure all collected data is processed, stored, transferred and deleted in accordance with contractual security, privacy and legal requirements
  • Participate in testing, onboarding, assurance and readiness activities required by ONS
  • Provide confirmation of data deletion and service decommissioning following completion of the service

Terms and requirements

Contract type
Services contract
Initial term
6 months
Contract dates
19 October 2026 to 12 April 2027
Certifications asked for
ISO 27001, Cyber Essentials, Cyber Essentials Plus, Baseline Personnel Security Standard (BPSS)
Lots
1
Suitable for SMEs
Not stated
Category
Services
CPV codes
64212100, 64216000, 72314000, 72320000

Services in this tender

Lifecycle

  1. Published
  2. Deadline for bidsClosed
  3. Contract awardedUsually published within a few months
  4. Contract starts
The buyer

Office for National Statistics

Type
Locked
Contracts, 24 months
Locked
Recorded value
Locked
Typical contract
Locked
Buys mostLocked
Contact details
Email
Locked
Address
Locked
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Cite this tender

Link
https://bidskim.com/tender/3861011/telematching-services
Buyer reference
CS-27-077
Open contracting ID
ocds-h6vhtk-06eab0
Last checked
5 November 2026

Office for National Statistics. Telematching Services. Tender, 24 August 2026. BidSkim, https://bidskim.com/tender/3861011/telematching-services (accessed 5 November 2026).