Provision of Debt Collection Services

HM Revenue & Customs
6 September 2028 to 5 September 2036

End-to-end debt recovery services encompassing debt placement, data enrichment, digital self-service repayment solutions, Open Banking-enabled affordability assessments, and vulnerability support. The engagement covers a potential maximum term of up to 8 years for managing large-scale government debt portfolios.

Open the official notice

Closed· 28 September 2026

Estimated value: £350m; Buyer estimate
Published: 24 August 2026
Deadline: 28 September 2026; Closed
Contract length: 96 months; Ends 5 September 2036

What the contract covers

To be confirmed (pre-market engagement)

Provision of debt collection and recovery services, including data analytics, customer engagement, affordability assessment, and vulnerability support.

Managed debt collection services
Debt collection agency services
Debt placement and allocation services
Debt segmentation and treatment strategy services
Customer contact and engagement services
Digital self-service repayment solutions
Affordability assessment services
Open Banking enabled repayment and affordability solutions
Data enrichment and tracing services
Debt analytics and predictive modelling services

Terms and requirements

Contract type: To be confirmed (pre-market engagement)
Initial term: 96 months
Contract dates: 6 September 2028 to 5 September 2036
Certifications asked for: None stated
Lots: 1
Suitable for SMEs: Not stated
Category: Services
CPV codes: 66171000, 71621000, 75112000, 75120000

Services in this tender

Debt collection agency servicesMain service£73k typicalThird-party government debt collection across the recovery lifecycle

Lifecycle

Published
24 August 2026
Deadline for bidsClosed
28 September 2026
Contract awardedUsually published within a few months
Contract starts
6 September 2028

The buyer

HM Revenue & Customs

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
Typical contract: Locked

Buys most

Contact details

Email: Locked
Address: Locked

See everything HM Revenue & Customs buys

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Cite this tender

Link: https://bidskim.com/tender/3861029/provision-of-debt-collection-services
Buyer reference: SR965136994
Open contracting ID: ocds-h6vhtk-06eabf
Last checked: 5 November 2026

HM Revenue & Customs. Provision of Debt Collection Services. Tender, 24 August 2026. BidSkim, https://bidskim.com/tender/3861029/provision-of-debt-collection-services (accessed 5 November 2026).