HR Helpdesk Implementation Partner

National Highways
Selective procedure
9 September 2026 to 8 September 2027

Implementation partner to deliver an enhanced HR experience platform and employee relations case management system as part of the PFP platform, replacing the current Service Cloud ticketing setup for HR Services and Casework.

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Awarded value: £350k; As published
Published: 15 September 2026
Awarded: 10 September 2026; Oracle
Contract length: 12 months; Ends 8 September 2027

What the contract covers

Call-off from a framework agreement

Provision of HR helpdesk implementation and enterprise software integration services for digital platforms.

Lead a project for delivering the enhanced HR experience platform and employee relations case management system as part of the PFP platform, replacing the current ticketing set up for HR Services and Casework in Service Cloud with the same functionality within HR Helpdesk

Terms and requirements

Contract type: Call-off from a framework agreement
Procedure: Selective procedure
Initial term: 12 months
Contract dates: 9 September 2026 to 8 September 2027
Certifications asked for: None stated
Suitable for SMEs: Yes
Category: Services
CPV codes: 72222300

Services in this contract

Employee relations case managementMain service£91k typicalImplementation partner for HR helpdesk and employee relations case management system

Lifecycle

Published
15 September 2026
Contract awardedto Oracle
10 September 2026
Contract starts
9 September 2026
Contract ends
8 September 2027

The buyer

National Highways

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
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HR case management software contracts, 24 months: Locked

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Contact details

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Address: Locked

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The supplier

Oracle

Contracts won, 24 months: Locked
Value won, 24 months: Locked
Buyers, 24 months: Locked
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Companies House number: Locked

Main buyers

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Cite this contract

Link: https://bidskim.com/tender/3867766/hr-helpdesk-implementation-partner
Buyer reference: tender_504314/1610800
Open contracting ID: ocds-b5fd17-fe6928a5-15ec-4bb0-bd28-baaf7dcdb354
Last checked: 5 November 2026

National Highways. HR Helpdesk Implementation Partner. Contract award, 15 September 2026. BidSkim, https://bidskim.com/tender/3867766/hr-helpdesk-implementation-partner (accessed 5 November 2026).