Multi-model research methods platform for User Research

HM Revenue & Customs
Selective procedure
16 September 2026 to 15 September 2027

Contract for the provision of licences for use of a multi-model research platform for User Research, valued at GBP 148,750 over a one-year period.

Open the official notice

Awarded value: £149k; As published
Published: 23 September 2026
Awarded: 15 September 2026; UserTesting
Contract length: 12 months; Ends 15 September 2027

What the contract covers

Services contract

Provision of software licences for a multi-model research platform to support user research activities.

Terms and requirements

Contract type: Services contract
Procedure: Selective procedure
Initial term: 12 months
Contract dates: 16 September 2026 to 15 September 2027
Certifications asked for: None stated
Suitable for SMEs: Yes
Category: Services
CPV codes: 72000000

Services in this contract

User research platformsMain service£100k typicalLicences for a multi-model user research platform

Lifecycle

Published
23 September 2026
Contract awardedto UserTesting
15 September 2026
Contract starts
16 September 2026
Contract ends
15 September 2027

The buyer

HM Revenue & Customs

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
Typical contract: Locked
Usability testing tools contracts, 24 months: Locked

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Contact details

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Address: Locked

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The supplier

UserTesting

Contracts won, 24 months: Locked
Value won, 24 months: Locked
Buyers, 24 months: Locked
Size: Locked
Companies House number: Locked

Main buyers

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Cite this contract

Link: https://bidskim.com/tender/3870432/multi-model-research-methods-platform-for-user-research
Buyer reference: CW110243
Open contracting ID: ocds-b5fd17-1d2bb17c-613e-493f-95f8-22da18f0fe0c
Last checked: 4 November 2026

HM Revenue & Customs. Multi-model research methods platform for User Research. Contract award, 23 September 2026. BidSkim, https://bidskim.com/tender/3870432/multi-model-research-methods-platform-for-user-research (accessed 4 November 2026).