Bereavement and Customer Relationship Management Solution for Lake View Bereavement Centre

East Cambridgeshire District Council
East of England
Direct award
21 July 2026 to 19 July 2031

Supply, installation, configuration and user training for an integrated bereavement and customer relationship management system at one bereavement centre. Modules cover diary scheduling, cremations, burials, memorial management, finance, reporting and a Funeral Director Portal.

Open the official notice

Awarded value: £78k; As published
Published: 1 October 2026
Awarded: 21 July 2026; PlotBox
Contract length: 60 months; Ends 19 July 2031

What the contract covers

Software and implementation services

Provision and implementation of bereavement management and customer relationship software for crematoria, cemeteries and funeral services.

Provision, installation, configuration and training of a Bereavement and Customer Relationship Management system for Lake View Bereavement Centre, including diary scheduling, cremations, burials, memorial management, finance, reporting and Funeral Director Portal modules

Terms and requirements

Contract type: Software and implementation services
Procedure: Direct award
Initial term: 60 months
Contract dates: 21 July 2026 to 19 July 2031
Certifications asked for: None stated
Lots: 1
Suitable for SMEs: Not stated
CPV codes: 48100000

Services in this contract

Burial and cremation management systemMain service£73k typicalBereavement and CRM system for cremations, burials and memorials

Lifecycle

Published
1 October 2026
Contract awardedto PlotBox
21 July 2026
Contract starts
21 July 2026
Contract ends
19 July 2031

The buyer

East Cambridgeshire District Council

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
Typical contract: Locked
Cemetery management software contracts, 24 months: Locked

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Contact details

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Address: Locked

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The supplier

PlotBox

Contracts won, 24 months: Locked
Value won, 24 months: Locked
Buyers, 24 months: Locked
Size: Locked
Companies House number: Locked

Main buyers

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Cite this contract

Link: https://bidskim.com/tender/3872948/bereavement-and-customer-relationship-management-solution-for-lake-view-bereavem
Buyer reference: Not published
Open contracting ID: ocds-h6vhtk-077e62
Last checked: 5 November 2026

East Cambridgeshire District Council. Bereavement and Customer Relationship Management Solution for Lake View Bereavement Centre. Contract award, 1 October 2026. BidSkim, https://bidskim.com/tender/3872948/bereavement-and-customer-relationship-management-solution-for-lake-view-bereavem (accessed 5 November 2026).