Incident Management Pre-Market Engagement

Anchor Hanover Group
Yorkshire and the Humber
2 August 2027 to 31 July 2030

Replacement of a legacy solution supporting incident, safeguarding, complaint, compliment and quality-event capture, triage, investigation, escalation, action tracking and regulatory reporting. The platform is expected to serve multiple care homes, regions and central support functions, with potential integration to retained care planning, medication, workforce, resident, finance, document management and enterprise reporting systems.

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Closes in 7 days· 12 November 2026

Estimated value: £3m; Buyer estimate
Published: 5 October 2026
Deadline: 12 November 2026; 7 days left
Contract length: 36 months; Ends 31 July 2030

What the contract covers

Software solution and care governance platform

Provision of incident, safeguarding, complaints and quality management software for regulated care homes, including case management, reporting and organisational learning.

Replace the legacy solution and strengthen resident safety, regulatory assurance, operational control and organisational learning across regulated care home operations
Capture, triage, investigation, oversight and learning of incidents, safeguarding concerns, complaints, compliments and quality events

Terms and requirements

Contract type: Software solution and care governance platform
Contract dates: 2 August 2027 to 31 July 2030
Certifications asked for: None stated
Lots: 1
Suitable for SMEs: Yes
Category: Goods
CPV codes: 48000000

Services in this tender

Care provider management systemMain service£107k typicalCare home incident, safeguarding and complaints management platform

Lifecycle

Published
5 October 2026
Deadline for bids7 days left
12 November 2026
Contract awardedUsually published within a few months
Contract starts
2 August 2027

The buyer

Anchor Hanover Group

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
Typical contract: Locked
Care home software contracts, 24 months: Locked

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Contact details

Email: Locked
Website: Locked
Address: Locked

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Cite this tender

Link: https://bidskim.com/tender/3873865/incident-management-pre-market-engagement
Buyer reference: Project-00401
Open contracting ID: ocds-h6vhtk-0780ae
Last checked: 5 November 2026

Anchor Hanover Group. Incident Management Pre-Market Engagement. Tender, 5 October 2026. BidSkim, https://bidskim.com/tender/3873865/incident-management-pre-market-engagement (accessed 5 November 2026).